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Kepuasan Pasien terhadap Pelayanan Kesehatan Gigi dan Mulut pada Praktik Kedokteran Gigi Mandiri di Kota Medan Tahun 2025 Emerentia Angela; Susanna Halim; Alamsyah
Jurnal Penelitian Pendidikan IPA Vol 11 No 4 (2025): April
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i4.10925

Abstract

Patient satisfaction is a crucial indicator of healthcare service quality, particularly in dental and oral health services. This study aims to analyze the factors influencing patient satisfaction in an independent dental practice in Medan. A quantitative, descriptive-analytic approach was used, involving 50 patients who completed a structured questionnaire assessing various service dimensions, including timeliness, dentist competence, communication, and facility conditions. The findings indicate that dentist expertise had the highest impact on satisfaction, followed by responsiveness and communication. Statistical analysis revealed a significant correlation between service quality and patient satisfaction, with the strongest association found in professional expertise. Based on these results, recommendations include implementing a digital appointment system to optimize patient flow, providing continuous training for dentists on technical skills and patient interaction, and upgrading clinic facilities to improve patient comfort. Regular satisfaction surveys are also suggested for ongoing service evaluation and improvement. This study contributes by providing recent data in the post-pandemic dental care context in Medan.
Management of Traumatic Ulcers in a Patient with Angle Class I Malocclusion: A Case Review Juanna Soehardy; Thalia Angela; Emerentia Angela; How Kim Chuan; Susanna Halim
Jurnal Penelitian Pendidikan IPA Vol 11 No 5 (2025): May
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i5.11029

Abstract

Malocclusion is an inappropriate relationship of opposing teeth when the jaws are in contact. This malocclusion condition can cause oral cavity problems, one of which is traumatic ulcers. Traumatic ulcers are one of the most common lesions on the oral mucosa, where there is a loss of the epithelial layer beyond the basement membrane and affects the lamina propria which is generally caused by trauma. Traumatic ulcers can occur on the oral mucosa, including: on the tongue, lips, buccal mucosa folds, gingiva, palate, labial mucosa, buccal mucosa and floor of the mouth. The clinical picture of traumatic ulcers is not specific depending on the etiology, has a smooth surface, a yellowish lesion base and red margins and no induration. Ulcers usually heal without leaving a trace in 10-14 days, spontaneously or after eliminating the cause. Traumatic ulcers can occur at any age, both in men and women. The prevalence of traumatic ulcers is quite high. Several studies show variations in the range of 3 - 24% of the population. Management of traumatic ulcers is in the form of correcting predisposing factors. Local symptomatic treatment is the standard treatment for simple traumatic ulcers. Therapy in this case is to provide Oral Hygiene Instructions on the importance of maintaining dental and oral health. In addition, the patient was prescribed topical hyaluronic acid (Aloclair gel 8 ml) to reduce pain, povidone iodine antiseptic mouthwash and vitamin B12 to accelerate healing and the patient was asked to check 1 week after treatment. Summary of the results of traumatic ulcer therapy due to class I malocclusion with topical hyaluronic acid Aloclair gel 8 ml, antiseptic povidone iodine mouthwash, and vitamin B12 showed significant improvement in symptoms. Aloclair gel helps reduce pain and accelerate healing, while antiseptic mouthwash helps prevent infection. Vitamin B12 plays a role in accelerating the wound healing process.