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All Journal Jurnal Ekonomi
Suhairi
Fakultas Ekonomi & Bisnis Islam, Universitas Islam Negeri Sumatra Utara, Medan
Economics, Econometrics & Finance

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Pengaruh Social Media Marketing, Event Marketing Terhadap Keputusan Pembelian Dengan Customer Engagement M. Ikhwan Syarif; Suhairi; Siti Aisyah
Jurnal Ekonomi Vol. 30 No. 1 (2025): Maret 2025
Publisher : Fakultas Ekonom dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/je.v30i1.2935

Abstract

This study aims to analyze the influence of social media marketing and event marketing on purchasing decisions, with customer engagement as an intervening variable in the Mobile Legends game in Medan City. The population in this study includes all Mobile Legends players in Medan City. The sampling technique was carried out using a non-probability sampling method with a purposive sampling approach. The number of samples used was 150 respondents, which was determined using the Cochran formula. The data analysis technique used was SEM-PLS using SmartPLS software. The results of the study showed that SMM had a significant influence on KP and CE, EM had a significant influence on KP and CE. While CE did not have a significant effect on KP. SMM also had no significant effect on KP through CE, as well as EM which had no significant effect on KP through CE.
Pengaruh Kualitas Layanan Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Bus Trans Mebidang Nur Hazizah; Suhairi; Sri Ramadhani
Jurnal Ekonomi Vol. 30 No. 1 (2025): Maret 2025
Publisher : Fakultas Ekonom dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/je.v30i1.2953

Abstract

This study examines the relationship between service quality, customer satisfaction, and customer loyalty in the context of Trans Mebidang public transportation, which serves Medan City, Binjai City, and Deli Serdang Regency. Using quantitative methods, data were collected through questionnaires from 399 users and analyzed using SEM with Smart PLS 4.1. The results highlight that service quality significantly influences customer satisfaction, which in turn positively affects customer loyalty. Furthermore, customer satisfaction acts as a mediator between service quality and loyalty, showing that higher satisfaction can enhance user loyalty. These findings emphasize the crucial role of service quality in shaping customer experiences and long-term engagement with public transport services. The study provides valuable insights for transportation service providers to prioritize service improvements and develop sustainable strategies aimed at increasing customer satisfaction and loyalty. Strengthening service quality is key to building a more reliable and user-focused public transportation system.
Co-Authors M. Ikhwan Syarif Nur Hazizah Siti Aisyah Sri Ramadhani