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All Journal Proceeding Mulawarman International Conference on Tropical Public Health
Blego Sedionoto
Public Health, Faculty of Public Health, Universitas Mulawarman, Samarinda, Indonesia
Public Health

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The Effect of Implementing EMR on User Acceptance of Electronic Medical Records based on The Unified Theory of Acceptance and Use of Technology (UTAUT) 2 in Hospital Silvani Bachtiar; Rahmat Baktiar; Blego Sedionoto
Mulawarman International Conference on Tropical Public Health Vol. 1 No. 1 (2025): The 3rd MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/mictoph.v1i1.2830

Abstract

The Ministry of Health requires every health facility in Indonesia to maintain electronic medical records based on Minister of Health Regulation (Permenkes No.24/2022). However, the use of EMR in Indonesia still finds many obstacles in user acceptance based on UTAUT 2 method. This research aims to assess the implementation of EMR on user acceptance in hospitals. The research uses a literature review method by reviewing 30 journal articles published between 2020 until 2024, which were retrieved via Google Scholar. 4 eligible articles were selected. The results show that there are factors that influence user acceptance based on the UTAUT 2 Model, which is performance expectations, effort expectations, social influence, facilitating conditions, hedonic motivations, price values and habits influence the behavior intentions and Use Behavior of EMR users. In several studies, there are moderating variables such as age, gender and work experience that influence the relationship between constructs that build user intentions and behavior. This research to encourage all health facilities to carry out evaluations in optimizing the use of EMR.
Impact of Service Quality Perception on Patient Satisfaction in Sangatta at Pupuk Kaltim Prima Hospital Harmawati Harmawati; Iwan M. Ramdan; Blego Sedionoto
Mulawarman International Conference on Tropical Public Health Vol. 1 No. 1 (2025): The 3rd MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

An ideal situation arises when service providers deliver outstanding service, creating a distinct sense of customer satisfaction that not only drives repeat business but also encourages recommendations to others. This research aims to determine the effect of service quality on patient satisfaction at Pupuk Kaltim Prima Hospital. A cross-sectional study was conducted in September 2023 with 85 respondents, selected through proportional stratified random sampling based on specific inclusion and exclusion criteria. The measuring instruments included a structured Likert-scale questionnaire covering patient satisfaction dimensions. Statistical analysis was performed using descriptive statistics and multiple linear regression analysis with a confidence level of 95% (α = 0.05). The study's statistical tests demonstrated that all five quality dimensions significantly impact patient satisfaction. This study indicates that significant improvements are required in tangibility, assurance, and responsiveness. Additionally, improvements in other dimensions are also necessary to achieve higher levels of patient satisfaction.
Co-Authors Harmawati Harmawati Iwan M. Ramdan Rahmat Baktiar Silvani Bachtiar