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All Journal Jurnal Manajemen Kesehatan Indonesia Proceeding Mulawarman International Conference on Tropical Public Health
Ratno Adrianto
Fakultas Kesehatan Masyarakat, Universitas Mulawarman
Decision Sciences, Operations Research & Management Health Professions Public Health

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HUBUNGAN MUTU PELAYANAN DENGAN REVISIT INTENTION PASIEN RAWAT JALAN DI RUMAH SAKIT SIAGA AL MUNAWWARAH SAMARINDA Andi Disyanataly; Sumarni Sumarni; Chaerunnisa AR; Ratno Adrianto; Eka Putri Rahayu
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.76-86

Abstract

The World Health Organization (WHO) reports that poor-quality healthcare in low- and middle-income countries contributes to approximately 8.4 million deaths annually, highlighting service quality as a critical determinant of patient safety and health system performance. Service quality influences patient satisfaction, trust, and revisit intention, particularly in outpatient care. This study aimed to examine the relationship between service quality dimensions and revisit intention among outpatients at Siaga Al-Munawwarah Hospital, Samarinda. A quantitative cross-sectional design was conducted from January 2025 to February 2026 involving 118 respondents selected using the Lemeshow formula and purposive sampling. Data were collected through a validated and reliable Likert-scale questionnaire measuring tangibles, reliability, responsiveness, assurance, empathy, and revisit intention, and were analyzed using univariate analysis and Fisher’s Exact test at a 95% confidence level (α=0.05). The results showed significant associations between reliability (p=0.004), tangibles (p=0.001), empathy (p=0.023), and responsiveness (p=0.000) with revisit intention, while assurance (p=0.313) was not significantly related. These findings indicate that reliability, physical evidence, empathy, and responsiveness play important roles in increasing outpatient revisit intention, whereas assurance tends to function as a basic expectation rather than a distinguishing factor in patients’ decisions to return. Keywords: Service Quality, Revisit Intention, Hospital Services. 
A Healthy Family Home without Cigarette Smoke Ratno Adrianto; Chaerunnisa AR; Regina Lenik Gah; Siti Nurlela; Ady Maulana; Huurul 'Aina 'Uruba; Aramika Lasari; Yuliana Pasha; Nailah Khalisha
Mulawarman International Conference on Tropical Public Health Vol. 1 No. 1 (2025): The 3rd MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Abstract

Objective : The goal of this program is toincrease public knowledge and awareness about the dangers of smoking to one's own health and the health of the family, thereby preventing the occurrence of chronic diseases. Research Methods/ Implementation Methods : This program uses an extension method in the form of delivering material using PowerPoint, with the reading of pre-test questions (before the material) and post-test questions (after the material) to the community in Argomulyo Village. Results : The results of the PreTest and PostTest show an increase in knowledge after the counseling. Conclusion/Lesson Learned : This program can enhance the knowledge and awareness of both active and passive smokers regarding the impacts of smoking and the dangers of smoking indoors, so that smokers can make better decisions to quit smoking and create a healthier environment for themselves and those around them. Thus, this program contributes to efforts to maintain public health and reduce the risk of diseases caused by exposure to cigarette smoke.
Co-Authors Ady Maulana Andi Disyanataly Aramika Lasari Chaerunnisa AR Eka Putri Rahayu Huurul 'Aina 'Uruba Nailah Khalisha Regina Lenik Gah Siti Nurlela Sumarni Sumarni Yuliana Pasha