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All Journal juremi: jurnal riset ekonomi PRODUCTIVITY: Journal of Integrated Business, Management, and Accounting Research
Imran Hatala
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Konsumen Jasa Transportasi Gojek Online di Kota Ambon Imran Hatala
PRODUCTIVITY: Journal of Integrated Business, Management, and Accounting Research Vol. 1 No. 1 (2024): PRODUCTIVITY: Journal of Integrated Business, Management, and Accounting Resear
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/product.v1i1.5

Abstract

The ability of a transportation service company, namely Gojek online, to be able to recognize, meet and satisfy customer needs well, is a strategy for every company. This research was conducted to find out empirical evidence of the influence of price and service quality on online Gojek customer satisfaction in Ambon City. The research sample was obtained from 50 respondents and taken by incidental sampling, which is a sampling technique based on coincidence/indental. The data collection technique uses a questionnaire. The data analysis technique in this study uses multiple regression analysis with the program used is SPSS version 17. The results of this study show that there is a positive and significant influence between service quality and customer satisfaction can be accepted. There is a positive and significant influence of price on acceptable consumer satisfaction. Service quality is the variable that most affects Gojek online consumer satisfaction
PENGARUH KETERLAMBATAN PEMBAYARAN PAJAK KENDERAAN BERMOTOR TERHADAP PROSES PEMBERIAN BANTUAN KECELAKAAN OLEH PT JASA RAHARJA MALUKU Imran Hatala
Juremi: Jurnal Riset Ekonomi Vol. 5 No. 1: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/juremi.v5i1.10710

Abstract

This study aims to examine the effect of delayed motor vehicle tax payments on the accident compensation process carried out by PT Jasa Raharja Maluku. The Motor Vehicle Tax (PKB), which is paid concurrently with the Mandatory Contribution to Road Traffic Accident Fund (SWDKLLJ), serves as a crucial requirement for the disbursement of compensation to traffic accident victims. However, in practice, many vehicle owners delay tax payments, which negatively impacts the administrative procedures and delays the compensation process. This research uses a quantitative approach with a simple linear regression analysis technique. Data were collected through documentation, observation, and interviews with PT Jasa Raharja officials and from traffic accident claim records in Maluku. The findings show that delayed tax payments significantly influence the delay in the compensation process. The coefficient of determination (R²) of 0.555 indicates that 55.5% of the variation in the length of the compensation process can be explained by the delay in tax payments. In conclusion, late payment of motor vehicle taxes significantly slows down the accident compensation process by PT Jasa Raharja. Therefore, it is necessary to increase public awareness of timely tax compliance and strengthen coordination among related institutions to streamline the claim verification process.
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