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All Journal Journal of Economic, Bussines and Accounting (COSTING) IIJSE
Anies Lastiati
Universitas Trilogi, Jakarta, Indonesia
Economics, Econometrics & Finance

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PENGARUH HYBRID WORKING PASCA PANDEMI COVID-19 TERHADAP KEPUASAN KERJA DENGAN PEMEDIASI WORK LIFE BALANCE DAN MOTIVASI KERJA (STUDI PADA PEKERJA DI JAKARTA, BOGOR, TANGERANG) Endi Dwinugraha; Anies Lastiati
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 1 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v8i1.12175

Abstract

Selama pandemi Covid-19, bekerja secara remote & hybrid telah menjadi sesuatu yang normal. Di tahun 2020 ketika pandemi Covid-19, tingkat kepuasan pegawai berada pada titik tertinggi. Namun kepuasan pegawai semakin menurun dan memburuk pada kuartal terakhir tahun 2023. Tantangan terbesar perusahaan pasca pandemi Covid-19 adalah bagaimana merumuskan kebijakan cara bekerja yang tepat dan memperbaiki tingkat kepuasan pegawai. Penelitian ini bertujuan untuk menganalisis dampak Hybrid Working terhadap Kepuasan Kerja dengan variabel mediasi Work Life Balance dan Motivasi Kerja. Penelitian ini mengunakan 135 data sampel yang dikumpulkan dari pegawai yang bekerja di Jakarta, Bogor dan Tangerang. Hasil penelitian menunjukan bahwa Hybrid Working memiliki pengaruh positif terhadap Work Life Balance, Motivasi Kerja dan Kepuasan Kerja. Motivasi Kerja memiliki pengaruh yang positif terhadap Kepuasan Kerja. Hasil berbeda ditemukan bahwa Work Life Balance tidak berpengaruh signifikan terhadap Kepuasan Kerja. Hybrid Working juga berpengaruh secara tidak langsung terhadap Kepuasan Kerja melalui Motivasi Kerja sebagai variabel mediasi.
Do Spiritual Values Matter? Examining the Role of Mobile Banking Features and User Experience in Driving Customer Satisfaction and Loyalty Happy Adi Nugroho; Anies Lastiati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

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Abstract

This study investigates the impact of mobile banking features and user experience on customer loyalty in Islamic banking, with customer satisfaction as a moderating factor and spiritual value as a moderator. A quantitative approach was applied by surveying 196 Islamic bank customers in Jabodetabek, and the data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results reveal that both mobile banking features and user experience significantly enhance customer satisfaction and loyalty. Customer satisfaction also mediates the relationship between service quality and loyalty. However, spiritual value does not significantly moderate the relationship between mobile banking features or user experience and satisfaction, suggesting that customer evaluations are more influenced by functional and technical aspects than spiritual factors. These findings contribute to Islamic digital banking literature and highlight the need for banks to prioritize innovation, system reliability, and user-friendly design while maintaining Sharia compliance as a minimum standard.
Co-Authors Endi Dwinugraha Happy Adi Nugroho