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All Journal JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Proceeding Maritime Business Management Conference
Medi Prihandono
Politeknik Perkapalan Negeri Surabaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analisis Pengaruh Faktor Ekonomi Makro terhadap Nilai Ekspor Perikanan di Indonesia Tahun 2016-2022 Abhirama Abraham Chaharto Putra; R.A. Norromadani Yuniati; Medi Prihandono
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2024
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v3i1.3256

Abstract

The contribution of the fisheries economy in Indonesia was very minimal to the national economy and does not align with the increase of fisheries exporst in Indonesia. This research aimed to analyze the influences of the gross regional domestic product (GRDP), and the value of fisheries production to the value of fisheries export in Indonesia in 2016-2022 also moderated by foreign direct investment (FDI) in the fisheries sector. This research was causal quantitative research using secondary data from the Ministry of Fishery and Ocean, Ministry of Trade, and Badan Pusat Statistik. The result of the study showed that partially, the variables of gross regional domestic product (GRDP) and fisheries production value have a positive effect on the value of fisheries exports, and foreign investment has a negative effect on the value of fisheries exports,. Foreign investment can negatively moderate the relationship between the value of fisheries production and the value of fisheries exports, but foreign investment is not able to moderate the relationship between GRDP to the value of fisheries exports. Policy, program, and action that focus on producer and production had to be a priority.
Customer Satisfaction: Between Expectation and Reality of Service Quality in Container Depot, Surabaya: Kepuasan Pelanggan: Antara Harapan dan Kenyataan Kualitas Layanan di Terminal Kontainer, Surabaya Ristanti Akseptori; Medi Prihandono; Danis Maulana; Lestari Mulyani Ningsih
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 11 No. 2 (2025): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jbmp.v11i2.2072

Abstract

Improving service quality is a must for any company to cope with the high market demand. It is also a concern for shipping services companies. Quality is the benchmark for innovation among freight transportation business service providers to gain customer satisfaction. This research was conducted at a shipping service company that has several subsidiaries. One of which manages container depots in the Surabaya area. The change in the Depot concept caused Depot services to change, and customers felt a different impact. The effect of these changes made customers complain about the services provided by the Depot. This study aimed to determine the difference between expectations and reality of the services provided to determine the customer satisfaction of Container Depot in Surabaya using the SERVQUAL method. The sample is 70 customers of the 228 population. The research results showed that all attributes had negative gap values, which means that the customer was dissatisfied. The research gap is that this research was limited to SERVQUAL application in the niche sector of container depot services within the shipping industry. This creates a gap in understanding the unique challenges and service quality expectations. Therefore, the Depot must improve its service quality for each attribute and give more concern to the highest negative gap value (empathy, reliability, responsiveness, tangibility, and assurance). The implication of the research revealed that the depot must adapt their service quality to align with customer expectations and prioritize service improvement through staff training, enhancing communication with customers, and streamlining operational processes. 
Co-Authors Abhirama Abraham Chaharto Putra Akseptori, Ristanti Lestari Mulyani Ningsih Yuniati, R.A. Norromadani