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All Journal PARETO : Jurnal Ekonomi dan Kebijakan Publik JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik
Seftiany, Resty
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Religion Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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The Study of Tirta Lematang Water Supply Company Services Quality in Lahat Regency: Kualitas Layanan Perusahaan Daerah Air Minum Tirta Lematang di Kabupaten Lahat Seftiany, Resty; Austin, Trecy
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 4 No. 1 (2025): JANUARI-JUNI
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v4i1.1282

Abstract

This research was conducted at the Tirta Lematang Regional Drinking Water Company Lahat. The aim of this research is to measure the quality of service at the Tirta Lematang Regional Drinking Water Company Lahat. In five dimensions of service quality (servqual), namely physical dimensions, reliability, responsiveness, guarantee and empathy, apart from that, it also identifies factors that influence the quality of service for the Tirta Lematang Regional rinking Water Change Lahat. This research is quantitative descriptive with the population being customers and employees of the Tirta Lematang Regional Drinking Water Company with a sample of 100 customers and 67 samples of employees. This research instrument uses a questionnaire. The results using gap analysis show that the gap value of the servqual dimension is negative (<0), so that the service quality of Tirta Lematang is not good. Furthermore, the factors that influence service quality are the availability of service infrastructure/facilities at Tirta Lematang. including using computerization, providing an overview of service flow, human resources related to the presence, commitment and responsiveness of Tirta Lematang officers to provide services. The results of research using SPSS Customer Perceptions and employee perceptions which show differences in results on the assurance dimension on customer perceptions are still considered very low. This has not yet achieved the customer's desire to get service from the Tirta Lematang Regional Drinking Water Company Lahat.
IMPLEMENTASI KEBIJAKAN PENANGGULANGAN KEMISKINAN DI KOTA LAHAT Seftiany, Resty; Hariani, Wita; Austin, Trecy
PARETO : Jurnal Ekonomi dan Kebijakan Publik Vol. 8 No. 2 (2025): PARETO
Publisher : Fakultas Ekonomi Universitas Prof. Dr. Hazairin, SH. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/agdm6a24

Abstract

Poverty remains a significant social problem in Lahat City, as it directly affects the quality of life of the community. The local government has implemented various poverty alleviation policies; however, their implementation has not yet achieved optimal outcomes. This study aims to examine the implementation of poverty alleviation policies in Lahat City by analyzing data collection processes, aid distribution mechanisms, the role of implementing officials, and the impact of policies on the social and economic conditions of poor communities. This research employed a qualitative descriptive approach. Data were collected through in-depth interviews, field observations, and documentation involving local government officials, program beneficiaries, and community leaders. The findings indicate that poverty alleviation policies in Lahat City have provided tangible benefits, particularly through social assistance programs and the fulfillment of basic needs. Nevertheless, policy effectiveness is constrained by inaccurate beneficiary data, limited budget allocation, and weak coordination among related institutions. Conversely, strong commitment from the local government, active involvement of frontline officials, and support from community leaders serve as important supporting factors. This study concludes that improving data accuracy, strengthening institutional coordination, and developing long-term economic empowerment programs are essential to enhance the effectiveness and sustainability of poverty alleviation policies in Lahat City.
Co-Authors Austin, Trecy Wita Hariani