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All Journal MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Haris, Suharni
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Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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IMPLEMENTASI SISTEM PENGADUAN MASYARAKAT SEBAGAI MEKANISME KONTROL SOSIAL TERHADAP ETIKA PELAYANAN DI DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN BUTON UTARA: Haris, Suharni; Basir, Muhammad Askal; Inzana, Nur
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 2 (2025): Mei 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i2.4818

Abstract

This study aims to describe the implementation of the community complaint system as a social control mechanism for service ethics in the Population and Civil Registration Office of North Buton Regency. The method used is descriptive qualitative research with data collection techniques through interviews, observations, and documentation, which is analyzed using an interactive data analysis model from Miles and Huberman. Interviews were conducted with four informants consisting of the Head of the Service  and three residents who were directly involved in service complaints. The results of the study show that the community complaint system has been running quite well, functioning as an effective social control in improving service ethics, although there are still challenges such as high volume of complaints and limited access to technology. Periodic evaluations and increased socialization to the community are essential to increase the effectiveness of the complaint system and strengthen public services in the future.
Co-Authors Inzana, Nur Muh Askal Basir, Muh Askal