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All Journal Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia
Tyas Chaerunisa
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Education Social Sciences

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Transformasi Digitalisasi Aplikasi Tangerang Live dalam Pelayanan Publik di Kota Tangerang Cherry Fauziah; Tyas Chaerunisa; Khikmawanto Khikmawanto
Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Vol. 2 No. 3 (2025): Juli: Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aktivisme.v2i3.933

Abstract

Digital transformation has become a crucial part of improving public services. This study explores the use of the Tangerang LIVE application as a digital innovation by the Tangerang City Government to support the smart city concept and promote e-government practices. The application is designed to help residents easily access administrative services and submit complaints in a faster and more transparent way. Using a qualitative approach based on literature review, the study draws data from academic journals, policy documents, and performance reports. The findings show that Tangerang LIVE significantly improves the convenience and efficiency of public services. However, challenges remain — including limited public outreach, low digital literacy, and several technical features that need improvement. The success of such digital services depends not only on good user interface design and accessible information but also on timely technical support and strong community engagement. This study suggests the need for broader digital education, ongoing technical development, and stronger collaboration between government, communities, and private sectors. With these efforts, digital public services can become more inclusive, sustainable, and better aligned with the needs of the people.
Co-Authors Cherry Fauziah Khikmawanto Khikmawanto