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All Journal Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
Oroye, Olufemi A.
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Computer Science & IT Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering

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The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 Pandemic Oroye, Olufemi A.
JTI: Jurnal Teknik Industri Vol 11, No 1 (2025): JUNI 2025
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jti.v11i1.16782

Abstract

Online learning, also known as e-learning, has played a crucial role in enabling remote education, benefiting many institutions during the COVID-19 pandemic. However, student satisfaction is essential for effectively implementing and utilizing online learning platforms, particularly for institutions that have adopted or plan to adopt them. This study examines the quality of online learning services at Bells University of Technology during the COVID-19 lockdown and its impact on student satisfaction. Data were collected and analyzed using descriptive analysis and Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed hypotheses. The findings indicate that the quality of online learning services significantly influences student satisfaction—higher service quality leads to greater student satisfaction. Keywords: Online Learning Service Quality, Student Satisfaction, Covid-19, Partial Least Squares Structural Equation Modeling (PLS-SEM). .
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