Article Per Year (5 Year)
p-Index From 2020 - 2025
0.61
P-Index
This Author published in this journals
All Journal Amnesty: Jurnal Riset Perpajakan Reswara: Jurnal Pengabdian Kepada Masyarakat
Mardiantari, Ni Komang Ayu
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
The Influence of Reputation, Professionalism, and Service Quality on Client Satisfaction in Using Tax Consulting Services Mardiantari, Ni Komang Ayu; Budiadnyani, Ni Putu; Kustina, Ketut Tanti
Jurnal Riset Perpajakan: Amnesty Vol 8, No 1 (2025): Mai 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the influence of reputation, professionalism, and service quality on client satisfaction in using tax consulting services. The research was conducted with a sample of 90 corporate taxpayers registered at tax consultant offices in Denpasar City. Quantitative methods were applied with data collected through questionnaires. The analysis involved validity and reliability tests, classical assumption tests, and multiple linear regression. The results indicate that reputation positively and significantly affects client satisfaction, implying that a better reputation enhances client satisfaction. Similarly, professionalism shows a positive and significant impact, suggesting that higher levels of professional conduct by tax consultants increase client satisfaction. Furthermore, service quality also significantly influences satisfaction, highlighting the importance of timely, accurate, and responsive services. Simultaneous testing confirms that reputation, professionalism, and service quality collectively contribute significantly to client satisfaction. These findings underscore the critical role of maintaining a strong reputation, upholding professional ethics, and delivering high-quality services to foster client trust and satisfaction. Tax consultants are recommended to continuously improve service speed, maintain confidentiality, and align their services with client expectations to sustain satisfaction and loyalty. This study contributes to understanding factors that drive client satisfaction in tax consulting, providing valuable insights for practitioners and policymakers aiming to optimize tax consulting service quality in Indonesia’s evolving tax environment.
The Influence of Reputation, Professionalism, and Service Quality on Client Satisfaction in Using Tax Consulting Services Mardiantari, Ni Komang Ayu; Budiadnyani, Ni Putu; Kustina, Ketut Tanti
Jurnal Riset Perpajakan: Amnesty Vol 8 No 1 (2025): Mai 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the influence of reputation, professionalism, and service quality on client satisfaction in using tax consulting services. The research was conducted with a sample of 90 corporate taxpayers registered at tax consultant offices in Denpasar City. Quantitative methods were applied with data collected through questionnaires. The analysis involved validity and reliability tests, classical assumption tests, and multiple linear regression. The results indicate that reputation positively and significantly affects client satisfaction, implying that a better reputation enhances client satisfaction. Similarly, professionalism shows a positive and significant impact, suggesting that higher levels of professional conduct by tax consultants increase client satisfaction. Furthermore, service quality also significantly influences satisfaction, highlighting the importance of timely, accurate, and responsive services. Simultaneous testing confirms that reputation, professionalism, and service quality collectively contribute significantly to client satisfaction. These findings underscore the critical role of maintaining a strong reputation, upholding professional ethics, and delivering high-quality services to foster client trust and satisfaction. Tax consultants are recommended to continuously improve service speed, maintain confidentiality, and align their services with client expectations to sustain satisfaction and loyalty. This study contributes to understanding factors that drive client satisfaction in tax consulting, providing valuable insights for practitioners and policymakers aiming to optimize tax consulting service quality in Indonesia’s evolving tax environment.
Edukasi Pencegahan Money Politic Kepada Pemilih Pemula di Sekolah Menengah Kejuruan Negeri 3 Denpasar Mardiantari, Ni Komang Ayu; Lestara Permana, Gusi Putu
Reswara: Jurnal Pengabdian Kepada Masyarakat Vol 5, No 2 (2024)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v5i2.4329

Abstract

Pemilihan umum dilaksanakan sebagai bukti nyata dari penerapan sistem demokrasi yang dianut oleh suatu negara. Kegiatan pengabdian kepada masyrakat ini diharapkan dapat membantu mengedukasi kepada pemilih pemula, kegiatan pengabdian kepada masyarakat ini dilaksanakan di SMKN 3 Denpasar sebagai mitra dikarenakan jumlah pemilih pemula ada pada rentang umur yang mengeyam pendidikan di bangku SMK. Pengabdian ini menggunakan medote ceramah dua arah dan diskusi. Untuk mengukur keefektifan kegiatan pengabdian kepada masyarakat tim pengabdian kepada masyarakat menggunakan kuesioner untuk mengukur. Kuesioner tersebut mengukur aspek seperti peran pemilih pemula sebagai penurus bangsa, pemahaman akan pelaksanaan pemilu damai 2024, pendidikan politik dan informasi yang memadai mengenai politik, makna anti money politics, sanksi money politics. Hasil dari kuesioner menunjukkan bahwa 90% peserta merasa puas dengan materi yang disampaikan, 85% peserta merasa bahwa materi yang disampaikan sangat relevan dengan pengetahuan mengenai edukasi anti money politic, 80% peserta merasa metode penyampaian yang interaktif dan visual mempermudah mereka dalam mengingat informasi yang diberikan. Disisi lain sebanyak 15% peserta merasa bahwa durasi penyampaian materi terlalu singkat dan mengusulkan agar sesi sosialisasi anti money politic diperpanjang dan 10% peserta menginginkan tambahan materi yang lebih mendalam tentang kepemiluan
Co-Authors Gusi Putu Lestara Permana Kustina, Ketut Tanti Ni Putu Budiadnyani