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All Journal Jurnal Kesmas dan Gizi (JKG) Medistra Medical Journal (MMJ)
okto, okto hebron purba
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Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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Analysis of the Influence of the Implementation of Minimum Service Standards (SPM) of Hospitals on the Satisfaction of Inpatients at Drs. H. Amri Tambunan Lubuk Pakam Regional Hospital okto, okto hebron purba
Medistra Medical Journal (MMJ) Vol 2 No 2 (2025): Medistra Medical Journal (MMJ)
Publisher : Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/mmj.v2i2.2709

Abstract

Hospital service quality standards are the most important factor in patient satisfaction. In Indonesia, the implementation of Minimum Service Standards (SPM) in hospitals aims to ensure equitable, safe, and quality health services. This study aims to analyze the effect of SPM implementation on inpatient satisfaction at Drs. H. Amri Tambunan Lubuk Pakam Regional Hospital. This study was conducted using a quantitative analytical approach with a cross sectional design. Data were collected using a questionnaire distributed to one hundred inpatients selected by purposive sampling. The analysis used the chi-square test and logistic regression. The results showed a significant relationship between the implementation of SPM indicators of punctuality, service procedures, responsiveness of officers, and availability of facilities and infrastructure with inpatient satisfaction. It can be concluded that the better the hospital implements SPM, the higher the level of inpatient satisfaction. Therefore, consistent implementation of SPM must be a strategic focus for improving service quality.
The Role of the Medical Committee in Efforts to Improve the Quality of Services at Batu Bara Regional General Hospital Okto, Okto Hebron Purba
JURNAL KESMAS DAN GIZI (JKG) Vol. 7 No. 2 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkg.v7i2.2725

Abstract

The medical committee plays an important role in the hospital quality management system, especially in ensuring the professionalism of medical personnel, implementing clinical audits, and formulating service policies. However, the implementation of the role of the medical committee in regional hospitals often faces various structural and operational challenges. This study aims to analyze in depth how the medical committee plays a role in improving the quality of service at Batu Bara Regional Hospital and to identify the obstacles and strategies implemented. This research method uses a qualitative descriptive approach. Data were collected through in-depth interviews with the chairman and members of the medical committee, the hospital director, and medical personnel, documentation studies of policies and committee meeting reports, and direct observation of medical committee activities. The analysis was carried out using a thematic approach and source triangulation techniques to ensure the validity of the data. The results of the study indicate that the medical committee has carried out the functions of credentialing, medical audits, and formulating clinical policies with active involvement. However, the development of medical personnel and monitoring of clinical practices are still not optimal due to limited human resources, minimal ongoing training, and lack of information system integration. The medical committee is also a communication bridge between management and medical staff in clinical decision making. The role of the medical committee is very important in efforts to improve the quality of service in regional hospitals. Strong managerial support
The Role of Human Resource Management in Improving Hospital Service Quality to Support Accreditation at Grandmed Hospital Lubuk Pakam okto, Okto Hebron Purba; Anggi Kurnia Ningsih
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/4swms297

Abstract

Human resource management (HRM) is a key factor in improving hospital service quality and achieving accreditation. This study aims to analyze the role of HRM in supporting the achievement of accreditation standards at Grandmed Hospital Lubuk Pakam. The research method employed was literature review and descriptive analysis of hospital documents, including HR policies, training programs, performance evaluations, and quality culture. The findings show that HRM plays a crucial role through workforce planning based on service needs, competency-based recruitment and selection, continuous training on patient safety, performance appraisal using quality indicators, motivation and staff retention strategies, as well as strengthening quality and patient safety culture. The implementation of these six aspects has been proven to enhance hospital readiness in meeting accreditation standards while positively impacting service quality and patient satisfaction. In conclusion, optimizing HRM at Grandmed Hospital is an essential strategy to achieve accreditation and ensure safe, effective, and sustainable healthcare services.
Co-Authors Anggi Kurnia Ningsih