Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Ulumuddin : Jurnal Ilmu-ilmu Keislaman
Hamzah, Akbar Ali
Unknown Affiliation
Humanities Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Penerapan Standar Mutu Pelayanan BPM Di Masjid Agung Sultan Thaf Sinar Basarsyah Hamzah, Akbar Ali; Arifin, Zainal
Ulumuddin: Jurnal Ilmu-ilmu Keislaman Vol 15 No 1 (2025): Ulumuddin: Jurnal Ilmu-Ilmu Keislaman
Publisher : Universitas Cokroaminoto Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47200/ulumuddin.v15i1.2836

Abstract

This study examines the management, planning, and implementation strategies of the Sultan Thaf Sinar Basarsyah Grand Mosque Government Agency in improving the quality of service. This study identifies the main problems, namely, the lack of management knowledge among administrators, minimal use of technology, and the lack of effective empowerment of management. This type of research is field research using an interpretive qualitative approach to understand social phenomena from the perspective of participants. The stages in this study include orientation or description, data reduction, and focus selection, followed by in-depth analysis of the data and information obtained. The results of the study indicate that there is a lack of knowledge among mosque administrators, making one cause of the suboptimal improvement in service quality, which should be by utilizing technology there will be an efficient and effective increase in service. Management still needs improvement in time management and communication, as well as empowerment through training stages.
Co-Authors Zainal Arifin