Septiana, Agatha
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PENGARUH ANALISIS JABATAN DAN KINERJA KARYAWAN TERHADAP TURNOVER INTENTION KURIR EKSPEDISI DI KOTA PALEMBANG Irfina, Irfina; Septiana, Agatha
Jurnal Keuangan dan Bisnis Vol. 23 No. 1 (2025): Jurnal Keuangan Dan Bisnis Volume 23, Number 1, March 2025
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32524/jkb.v23i1.1438

Abstract

Purpose – This study aimed to examine how Job analysis clarity and employee performance influence Turnover intention among expedition couriers in Palembang City.Design/Methodology/Approach – A quantitative explanatory design was adopted. Primary survey data were collected from 100 couriers selected through purposive sampling across ten expedition firms during 2024. Multiple linear regression analysis was conducted with SPSS to test the proposed relationships. Findings – The results indicated that both Job analysis and employee performance exert significant negative effects on turnover intention. Clearer role definitions and higher performance levels were associated with lower intentions to leave, and the model accounted for 36.3 % of the variance in turnover intention. Practical Implications – The findings highlight the necessity for logistics managers to institutionalize systematic Job analysis procedures and robust performance-management systems to enhance courier retention and maintain service reliability. Theoretical Implications – Evidence was provided that supports the Job Characteristics Model and Social Exchange Theory by demonstrating that role clarity and performance recognition mitigate withdrawal cognitions within a gig-like logistics context. Originality/Value – Novel insight was offered by focusing on an understudied occupational group expedition couriers in an emerging-market logistics hub—thereby extending turnover research to last-mile delivery personnel whose retention is vital for operational efficiency.
KESEIMBANGAN HIDUP DAN KELELAHAN EMOSIONAL SEBAGAI PENENTU KINERJA PERAWAT RUMAH SAKIT SWASTA Mettatirtha, Rosalina; Septiana, Agatha
Jurnal Keuangan dan Bisnis Vol. 23 No. 2 (2025): Jurnal Keuangan Dan Bisnis Volume 23, Number 2, Oktober 2025
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32524/jkb.v23i2.1679

Abstract

Purpose: This study aims to examine the effects of work life balance and emotional exhaustion on in-role performance among nurses working in private hospitals in Palembang City. The research highlights the significance of maintaining life work balance and managing emotional fatigue in enhancing nurses’ performance effectiveness. Design/Methodology/Approach: A quantitative research approach was employed using a survey method. Data were collected from 112 nurses across various private hospitals in Palembang. Multiple linear regression analysis was performed using SPSS to test the direct relationships among variables. Findings: The results reveal that work life balance has a positive and significant effect on in-role performance, whereas emotional exhaustion has a negative and significant effect. These findings suggest that balanced work–life integration improves nurses’ job performance, while emotional fatigue reduces their motivation, focus, and productivity. Practical Implications: The results emphasize the need for hospital management to develop human resource policies that promote work–life balance and emotional well-being, such as optimized shift scheduling, supportive leadership, and psychological support programs. These efforts can enhance nurses’ performance and service quality in healthcare institutions. Originality/Value: This study contributes to human resource management literature in the healthcare sector by integrating psychological and behavioral dimensions work life balance and emotional exhaustion as dual determinants of in-role performance. It provides empirical insights into the performance dynamics of nurses in Indonesia’s private hospital context.