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All Journal Journal of Islamic Economics and Finance
Syahputra, Reza
Universitas Islam Negeri Sumatera Utara
Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di PT BPRS Al-Washliyah Medan Syahputra, Reza
WELFARE: Journal of Islamic Economics and Finance Vol 4, No 1 (2025)
Publisher : Prodi Perbankan Syariah UIN Sumatera Utara Medan

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Abstract

The aim of this research is to determine the influence of service quality on customer satisfaction at PT BPRS Al-Wasliyah Medan. This research was conducted on customers of PT BPRS Al-Wasliyah Medan). The type of research used is quantitative research. Sampling used the Porpusive Sampling technique, because the researcher only sampled 91 customer respondents. The data collection technique uses a questionnaire whose validity and reliability have been tested. The results of the research conducted show that the coefficient of determination (adjusted R square) is 0.713 or 71.3%. That Service Quality (Reliability, Responsiveness, Empathy, Assurance, Tangible) influences Customer Satisfaction (Case Study of PT. BPRS Kc Alwasliyan Medan).  
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