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All Journal Jurnal Manajemen Informasi dan Administrasi Kesehatan
Gloria Priska Britani Sumlang
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Computer Science & IT Health Professions Medicine & Pharmacology Public Health

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Pemanfaatan Pelayanan Kesehatan Pada Pasien Rawat Jalan Di Puskesmas Bontang Selatan 1 Gloria Priska Britani Sumlang; Ratno Adrianto; Sumarni; Chaerunnisa AR; Irfansyah Baharuddin Pakki
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 8 No. 1 (2025): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v8i1.6358

Abstract

The utilization of healthcare services is a key indicator of a region’s health system effectiveness. Puskesmas, as a primary healthcare facility, plays a vital role in ensuring access to medical services. However, outpatient service utilization in Indonesia remains low, at 35.16% in 2023, and only 33.39% in East Kalimantan. Puskesmas Bontang Selatan 1 has seen an increase in outpatient visits, yet the Community Satisfaction Survey (SKM) indicates fluctuations, particularly in requirements, procedures, and service convenience. These issues may affect future service utilization. This study analyzes factors influencing healthcare service utilization among outpatients at Puskesmas Bontang Selatan 1 in 2024. The research employs a quantitative analytical survey with a cross-sectional approach. The sample consists of 100 outpatients, selected through Proportional Stratified Random Sampling. Data analysis was conducted using univariate and bivariate methods with Fisher’s Exact Test. Findings show significant associations between healthcare availability (p = 0.018), socio-psychological factors (p = 0.000), and information accessibility (p = 0.002) with healthcare utilization, while doctor services (p = 0.140) showed no significant relationship. It is recommended that Puskesmas improve service information clarity, utilize waiting time for health education, and enhance service quality to increase healthcare utilization.
Co-Authors Adrianto, Ratno Chaerunnisa AR Masruroh1,2, Ah Yusuf3 , Nikmatur Rohmah4, Irfansyah Baharudin Pakki5 , Anita Dewi Prahastuti Prasojo6 , Qurnia Andayani1 , *Agung Dwi Laksono7 SUMARNI