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All Journal Bisnis Net : Jurnal Ekonomi dan Bisnis West Science Business and Management
Hasani, Tifani Dame
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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TRAINING NEEDS ANALYSIS (TNA) MENGGUNAKAN PENDEKATAN PERFORMANCE GAP UNTUK PEGAWAI TOKO RITEL (STUDY KASUS TOKO B) Cahyaningrum, Dinis; Ibrahim, Isra Dewi Kuntary; Mutiara Asri, Ni Wayan Adelia; Safitri, Dhanny; Hasani, Tifani Dame
Bisnis-Net Vol 8, No 1: JUNI 2025
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/bn.v8i1.6355

Abstract

Penelitian ini bertujuan untuk menganalisis kebutuhan pelatihan (Training Needs Analysis/TNA) pegawai Toko B dengan menggunakan pendekatan performance gap untuk meningkatkan kinerja organisasi. Isu-isu pokok yang diidentifikasi meliputi ketidak efektifan komunikasi antarbagian, kurangnya keterampilan dalam prosedur pelayanan dan menangani keluhan pelanggan, serta ketidaktahuan pengaturan display dan manajemen stok. Penelitian ini menggunakan pendekatan deskriptif dengan metode analisis kualitatif, mengumpulkan data melalui wawancara dengan pegawai di berbagai bagian, observasi langsung, dan studi dokumentasi. Hasil penelitian menunjukkan adanya gap kinerja yang signifikan antara kinerja aktual dan kinerja yang diharapkan. Kesenjangan ini berdampak pada kualitas pelayanan pelanggan, efisiensi operasional, serta kepuasan pelanggan. Berdasarkan temuan ini, penelitian merekomendasikan pelatihan komunikasi efektif, pelayanan pelanggan yang unggul, serta manajemen stok dan display barang untuk menutup gap kinerja yang ada dan meningkatkan kinerja pegawai secara keseluruhan.
The Role of Community Participation Toward Economic Empowerment in the Tourism Sector Cahyaningrum, Dinis; Hasani, Tifani Dame; Asri, Ni Wayan Adelia Mutiara; Safitri, Dhanny; Ibrahim, Isra Dewi Kuntary
West Science Business and Management Vol. 2 No. 04 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i04.1403

Abstract

This study examines the relationship between community participation and economic empowerment in the tourism sector using a qualitative descriptive approach and literature review. The main focus of this research is to highlight the importance of community participation at various stages of tourism development, from planning to evaluation. Community participation is crucial as it not only enhances the sense of ownership over tourism projects but also creates new job opportunities and acts as diverse sources of income for the community. By involving communities in providing tourism services—such as guiding, handicrafts, and local cuisine—they can contribute directly to the industry while preserving and promoting local wisdom. Training programs conducted for communities aim to enhance their capacity and skills, enabling them to adapt to the ever-evolving dynamics of the tourism market. Furthermore, strengthening the cultural identity of communities by introducing local values is a vital aspect of attracting tourist interest. The findings of the study indicate that active community participation positively impacts individual well-being and contributes to sustainable economic development, ensuring the benefits of tourism are distributed equally among all involved communities. This research highlights that empowering communities through active engagement at all stages of tourism development fosters resilience, supports cultural preservation, and promotes equitable economic growth, offering a sustainable model for community-based tourism initiatives.
Co-Authors Dhanny Safitri Dinis Cahyaningrum Ibrahim, Isra Dewi Kuntary Mutiara Asri, Ni Wayan Adelia Ni Wayan Adelia Mutiara Asri