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All Journal Manajemen Kreatif Jurnal Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah
Dea Putri Anggraini
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Kualitas Layanan Administrasi terhadap Tingkat Kepuasan Pelanggan pada Lpk/Lkp. Zakiyah Muara Enim Dea Putri Anggraini; Eka Yuliyanti
Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah Vol. 3 No. 3 (2025): September: Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/nuansa.v3i3.1861

Abstract

Training Institutions, Courses and Job Training are places that are very often used by the public to increase their expertise and skills. In winning the competition in the service sector related to customer satisfaction, the efforts that must be made by the institution are to improve the quality of serving customers which is a key factor in the success of an institution. This study aims to analyze the quality of administrative services on customer satisfaction at LPK/LKP. Zakiyah Muara Enim. The study was conducted by collecting data through documentation, interviews, observations and literature. The methodology used is a qualitative method that is descriptive and tends to use analysis. The process and meaning (subject perspective) are more emphasized in qualitative research. Based on the results of the analysis that has been carried out, it states that administrative services at LPK/LKP. Zakiyah has provided effective services, good communication and responsiveness, so that customers are satisfied with the service. This can have a good impact on the institution in terms of service quality, because the better the service provided, the better the image of the institution's name among the public. And for service providers, it is expected to continue to make improvements in service aspects to increase customer satisfaction and loyalty. In conclusion, the quality of administrative services plays a very important role and is the main factor in increasing customer satisfaction so that it can provide a sense of comfort for customers.
Analisis Prediksi Kebangkrutan Dengan Menggunakan Metode Altman Z-Score (Studi kasus pada PT. Acset Indonusa Tbk dan PT. Nusa Kontruksi Enjiniring Tbk) Mutiara Kinanti; Dea Putri Anggraini; Ratih Kusumastuti
Manajemen Kreatif Jurnal Vol. 1 No. 3 (2023): Agustus: Manajemen Kreatif Jurnal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/makreju.v1i3.1597

Abstract

This study aims to determine the bankruptcy prediction of PT Acset Indonusa tbk and PT Nusa Kontruksi Enjiniring tbk in 2021 using the Altman Z-Score method. The data source used is secondary data, namely in the form of Published Financial Reports of Companies issued by the Indonesia Stock Exchange. This study uses a quantitative descriptive method. The technique used is the Altman Z-Score bankruptcy prediction model with the calculation results that the two companies are in unfavorable results or a dangerous zone so that the two companies are predicted to experience bankruptcy.
Co-Authors Eka Yuliyanti Mutiara Kinanti Ratih Kusumastuti