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Arhas, Sitti
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Library & Information Science Social Sciences Other

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Effectiveness of Mail Management in the Office of the Governor of South Sulawesi Province Darwis, Muh.; Afifah, Nur; Arhas, Sitti
Journal of Social Science and Economics (JOSSE) Volume 1, Issue 1, April 2024
Publisher : Asha Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/g0a5qf96

Abstract

Mail management affects the effectiveness of correspondence because the creation of effective mail management will help organizations organize and find letters or documents needed quickly so as to increase operational efficiency in the organization. This study aims to determine the Effectiveness of Mail Management in the Office of the Governor of South Sulawesi Province, especially in the General Subdivision of BKAD (Regional Finance and Assets Agency). Therefore, research has significant in identifying factors or barriers that affect effectiveness in mail management. This research is qualitative, therefore, to achieve the objectives of the study, data collection techniques are used, namely observation, interviews and documentation. The results showed that mail management in the general subdivision of BKAD of the South Sulawesi Provincial Governor's Office consisted of incoming mail management which included 1) Mail receipt; 2) Mail sorting; 3) Recording of letters; 4) Mail briefing; 5) Mail processing; 6) Mail storage. Outgoing mail management includes 1) Drafting letters; 2) Signing of letters; 3) Mail delivery; and 4) Archive storage. This is in accordance with the procedure so that it can be said to be effective. In the process of managing mail, there are still obstacles such as 1) Manual mail management; and 2) Clerical errors. Efforts to overcome these obstacles 1) Propose that mail management be carried out with an electronic mail management system or e-mail; and 2) Attend special training conducted by agencies related to the management of correspondence. This study presents new information by linking detailed theories and research loci different from previous research on the effectiveness of mail management so that it can be used as evaluation material for research loci to increase effectiveness in managing mail
Work Stress in Employees in the Field of Apparatus Performance and Awards at the Regional Civil Service Agency of South Sulawesi Province Lengke, Fitriani; Niswaty, Risma; Arhas, Sitti; Nurfadila, Nurfadila
International Journal of Administration and Education (IJAE) Volume 2, Number 3, September 2025
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/a6cv9504

Abstract

This study aims to determine Work Stress in Employees in the Field of Apparatus Performance and Awards at the Regional Civil Service Agency of South Sulawesi Province. The approach and type of research used are qualitative research approaches and types of descriptive research, using data collection techniques that are carried out using observation, interview, and documentation methods. The data analysis techniques carried out are data condensation, data presentation, and conclusion drawn. The results of the study show that work stress in Employees in the Apparatus Performance and Awards Division at the Regional Civil Service Agency of South Sulawesi Province exists because there are tasks that cannot be predicted in number and there are obstacles in their completion, there are also employees who increase working hours, in addition to the lack of adequate facilities such as computers, printers and slow internet connections so that it can hinder the work of employees and there are also employees who Given responsibilities outside their field so that it can cause work stress for employees. In personal factors, one of which includes family problems, employees who must divide between work and family responsibilities which cause concentration disorders and difficult time management because they have to divide work and responsibilities for their families.
Co-Authors Lengke, Fitriani Muh. Darwis Muhammad Afif Nurfadila Nurfadila, Nurfadila Risma Niswaty