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All Journal The Indonesian Journal of Public Administration (IJPA) AMMA : Jurnal Pengabdian Masyarakat
Amelia, Astri
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Humanities Chemistry Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing Social Sciences

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Analisis Dampak Pelayanan Penggunaan JakLingko Terhadap Peningkatan Kepuasan Warga Sunter Agung Jakarta Utara Lukiyana, Lukiyana; Reza, Bobby; Ahmad, Masnia; Natalia, Tania; Amelia, Astri; Ashifa, Diah; Ricardo, Steyphen
The Indonesian Journal of Public Administration (IJPA) Vol 11, No 1 (2025): THE JOURNAL OF PUBLIC ADMINISTRATION (IJPA) jANUARI-JUNI
Publisher : Department of Public Administration, Faculty of Social and Political Science, Universitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/ijpa.v11i1.8301

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis dampak pelayanan penggunaan JakLingko terhadap peningkatan kepuasan warga Sunter Agung, Jakarta Utara.      ini menilai penerimaan warga terhadap layanan JakLingko, mengidentifikasi faktor-faktor yang memengaruhi kepuasan pelanggan, mengukur pengalaman warga dalam menggunakan layanan jaklingko, serta mengidentifikasi tantangan dan peluang dalam meningkatkan kualitas dan efektivitas JakLingko sebagai moda transportasi publik. Implikasi dari penelitian ini diharapkan dapat memberikan wawasan yang berguna bagi pengelola JakLingko untuk meningkatkan kualitas layanan, membantu pemerintah daerah dan pengelola transportasi dalam pengambilan kebijakan yang lebih efektif dan responsif terhadap kebutuhan warga, serta memberikan rekomendasi praktis untuk pengembangan fasilitas transportasi publikHasil penelitian menunjukkan bahwa pelayanan penggunaan JakLingko memiliki dampak positif terhadap peningkatan kepuasan warga Sunter Agung. Diharapkan temuan ini akan meningkatkan kepuasan dan loyalitas penumpang, serta menjadi sumber inspirasi bagi peneliti selanjutnya yang tertarik meneliti topik serupa dengan lebih menegmbangkan penelitian ini.
Digitalisasi Administrasi Desa Melalui Pelatihan Pengelolaan Data Berbasis Sistem Informasi Prihartono, Willy; Arie Wijaya, Yudhistira; Hadi Wicaksana, Arya; Amelia, Astri
AMMA : Jurnal Pengabdian Masyarakat Vol. 2 No. 4 (2023): AMMA : Jurnal Pengabdian Masyarakat
Publisher : CV. Multi Kreasi Media

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Abstract

Digitalization of village administration is a solution to improve the efficiency and transparency of data management at the village level. This transformation allows village governments to manage information more systematically, reduce administrative errors, and improve services to the community. This research focuses on training on data management based on information systems implemented in villages, to provide village officials with an understanding of the importance of digitization in governance. The method used in this training includes a participatory approach with a combination of theory and hands-on practice in the use of information systems. The results of the training showed that the majority of participants experienced improved understanding and skills in operating digital systems for village administration. The implementation of digitalization also contributed to improving transparency, data accuracy, and accelerating the process of administrative services to village communities. The challenges faced include limited technological infrastructure, resistance to change, and the need for continuous assistance. Therefore, policies that support the development of human resource capacity and investment in information technology infrastructure in villages are needed. Thus, the digitization of village administration can run optimally and sustainably to support technology-based village development.
Co-Authors Ahmad, Masnia Ashifa, Diah Bobby Reza Hadi Wicaksana, Arya Lukiyana, Lukiyana Natalia, Tania Prihartono, Willy Ricardo, Steyphen Yudhistira Arie Wijaya