Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Aplikasi Pelayaran dan Kepelabuhanan
Putra, Revian Nico Pradana
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Social Sciences Transportation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Service Quality (Reliability, Responsiveness, Tangibles, Empathy and Assurance) on Student Satisfaction Port Management and Maritime Logistics Study Program Vocational Faculty of Shipping Hang Tuah University Benny Agus Setiono; Putra, Revian Nico Pradana
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 15 No 2 (2025): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v15i2.152

Abstract

This study aims to analyze the effect of service quality, comprising reliability, responsiveness, tangibles, empathy, and assurance, on student satisfaction in the Maritime Port Management and Logistics Study Program, Faculty of Vocational Shipping, Hang Tuah University. This research employed a quantitative method with a survey approach, collecting data through questionnaires distributed to 115 students using a saturated sampling technique. The data were analyzed using multiple linear regression analysis. The results reveal that service quality simultaneously has a significant effect on student satisfaction, with a contribution rate of 95.9%. Partially, reliability, responsiveness, tangibles, and assurance have a significant positive effect on student satisfaction, while empathy does not show a significant influence. These findings highlight the importance of improving service quality aspects, particularly tangible elements, to optimize student satisfaction within the Maritime Port Management and Logistics Study Program.
Co-Authors Benny Agus Setiono