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All Journal Jurnal Wira Ekonomi Mikroskil
Dewi Lubis, Desy Irana
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Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pegawai Pada BPS OKU Selatan Purwanto, Purwanto; Dewi Lubis, Desy Irana; Bahri, Syamsul
Jurnal Wira Ekonomi Mikroskil Vol 15, No 1 (2025): Volume 15 Nomor 1 Edisi April 2025
Publisher : Fakultas Bisnis Universitas Mikroskil

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55601/jwem.v15i1.1607

Abstract

This study aims to analyze the effect of service quality on employee satisfaction at the BPS Office of Ogan Komering Ulu Selatan Regency. The research method used is a quantitative approach with data collection techniques using a Likert scale-based questionnaire. The sample of this study involved all employees in the office, which was 19 people. The results of the simple linear regression test showed that service quality has a positive and significant effect on employee satisfaction with a regression coefficient of 0.534 and a significance value of 0.002. Validity and reliability tests showed that the research instrument was valid and consistent, with a Cronbach's Alpha value of 0.871 for service quality and 0.887 for employee satisfaction. The analysis of the coefficient of determination (R²) showed that 44.4% of the variation in employee satisfaction was explained by service quality, while 55.6% was influenced by other factors. This study emphasizes the importance of improving service quality in order to increase employee satisfaction and create a productive work environment 
Co-Authors Purwanto Purwanto Syamsul Bahri