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All Journal Jurnal Mahasiswa Manajemen dan Akuntansi
Arditha Chayani Purba
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Evaluasi Proses Seleksi Karyawan dalam UMKM Kuliner : Studi Kasus pada Usaha Seblak Prasmanan Jeletot Medan Harmen, Hilman; Jesica Juliana Situmeang; Raissa Fathia; Arditha Chayani Purba; Aulia Dinda Utami; Fatiman Azzahra Saragih; Febrian Alexa Sampang Ate Tumangger; Ahmad Hidayat Pandia
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 4 No. 1 (2025): April-September: JUMMA'45: Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jumma45.v4i1.4123

Abstract

Micro, Small, and Medium Enterprises (MSMEs) in the culinary sector face significant challenges in effective employee selection processes. This research aims to evaluate the effectiveness of employee selection  processes at Seblak Prasmanan Jeletot Medan, identify obstacles faced, and provide recommendations for more effective selection  strategies. Through a qualitative approach with a case study method, data were collected through in-depth interviews and direct observation. The results show that selection processes that rely solely on social media, selection criteria that prioritize domicile over skills, limited workforce on night shifts, and strict age restrictions have led to high turnover rates, workload imbalances, and decreased service quality. The research recommends expanding selection methods, balancing selection criteria, adding workforce on night shifts, and reviewing age restrictions to improve the effectiveness of employee selection, which in turn will support business sustainability and growth.
Co-Authors Ahmad Hidayat Pandia Aulia Dinda Utami Fatiman Azzahra Saragih Febrian Alexa Sampang Ate Tumangger Harmen, Hilman Jesica Juliana Situmeang Raissa Fathia