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All Journal Jurnal Mahasiswa Manajemen dan Akuntansi Trending: Jurnal Manajemen dan Ekonomi
Fara Aryanti Risma Ayu
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Pengaruh Pengawasan dan Kemampuan Kerja Terhadap Kinerja Karyawan Melalui Kualitas Pelayanan Publik di Kantor Bank Jatim Cabang Sumenep Fara Aryanti Risma Ayu; Hadi Susanto; Sri Mulyani
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 4 No. 1 (2025): April-September: JUMMA'45: Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jumma45.v4i1.4799

Abstract

Fara Ariyanti Risma Ayu, 2025. Analysis of the Influence of Supervision and Work Ability on Employee Performance through Public Service Quality at Bank Jatim Sumenep Branch Office. Postgraduate Program, Wijaya Putra University, Surabaya. This study uses a quantitative approach with an explanatory research type and involves 86 respondents. Data analysis was conducted using Smart PLS. The purpose of the study was to determine the direct and indirect effects of supervision and work ability on employee performance, with public service quality as a mediating variable. The results of the study indicate that: (1) Supervision has a significant effect on public service quality, but is not significant on performance directly; (2) Work ability has a significant effect on service quality and employee performance; (3) Public service quality has a significant effect on employee performance; (4) Supervision and work ability also have an indirect effect on performance through public service quality.
Analisis Pengaruh Pengawasan dan Kemampuan Kerja terhadap Kinerja Karyawan melalui Kualitas Pelayanan Publik di Kantor Bank Jatim Cabang Sumenep Fara Aryanti Risma Ayu; Hadi Susanto; Sri Mulyani
Trending: Jurnal Manajemen dan Ekonomi Vol. 3 No. 3 (2025): Trending: Jurnal Manajemen dan Ekonomi
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/trending.v3i3.4645

Abstract

This study, conducted by Fara Ariyanti Risma Ayu (2025), analyzes the influence of supervision and work ability on employee performance through the mediating role of public service quality at Bank Jatim Sumenep Branch. Employing an explanatory research design with a quantitative approach, the study involved a sample of 86 respondents and used SmartPLS for data analysis. The objectives were to: (1) describe supervision, work ability, public service quality, and employee performance; (2) examine the direct and indirect effects of supervision and work ability on performance, with public service quality as a mediator. Findings show that supervision has a positive but insignificant direct effect on employee performance (original sample = 0.024; p = 0.749), while it has a positive and significant impact on public service quality (0.293; p = 0.000). Work ability significantly influences both public service quality (0.586; p = 0.000) and employee performance (0.316; p = 0.000). Public service quality itself significantly affects employee performance (0.624; p = 0.000). Indirectly, supervision positively and significantly influences employee performance through public service quality (0.183; p = 0.000), as does work ability (0.365; p = 0.000). In conclusion, although direct supervision does not significantly impact employee performance, it contributes through its strong influence on service quality. Work ability is shown to be a crucial factor, both directly and indirectly, in enhancing performance. These findings emphasize the importance of improving service quality as a strategic mediating factor in boosting employee outcomes within the banking sector
Co-Authors Hadi Susanto Sri Mulyani