Dharmawan, Stephanus Raymond
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The Role of Job Demands on Burnout with Resilience as a Moderator in Headhunters Dharmawan, Stephanus Raymond; Zamralita
International Journal of Science and Society Vol 7 No 2 (2025): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v7i2.1437

Abstract

Headhunters face high job demands, increasing the risk of burnout due to prolonged work-related stress. Job demand includes physical, emotional, and cognitive efforts, while burnout is a psychological condition resulting from chronic workplace stress. Resilience refers to an individual’s capacity to cope with stress while maintaining normal functioning. This study explores the relationship between job demand and burnout among headhunters and examines the moderating role of resilience. This is a quantitative survey approach was used with 154 headhunters from recruitment companies in Jakarta with at least one year of experience. Convenience sampling was applied, and data were collected using adapted versions of the Burnout Assessment Tool, the Job Demands-Resources Questionnaire, and the Connor-Davidson Resilience Scale. The result is Job demand significantly and positively affects burnout among headhunters. Resilience moderates this relationship, with a moderation effect of 0.0150 (p < 0.001). Conclusion: Higher resilience levels help mitigate the negative impact of job demand on burnout. Recruitment companies should develop interventions to enhance resilience, reducing burnout risk and improving productivity.
Tuntutan Kerja di Era Always-On: Analisis Job Demand sebagai Faktor Pemicu Burnout Dharmawan, Stephanus Raymond; Zamralita, Zamralita
GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Vol 15, No 4 (2025)
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/gdn.v15i4.14044

Abstract

The acceleration of digital transformation has fostered an always-on work culture in which employees are expected to remain continuously connected and responsive beyond formal working hours. This condition has blurred the boundaries between work and personal life and poses serious risks to employees’ psychological well-being. This study aimed to examine the role of job demands in the development of burnout among employees working within a continuous connectivity work culture in Jakarta. A quantitative, non-experimental design was employed. Data were collected from 133 employees working in various companies in Jakarta using the Burnout Assessment Tool (BAT) and the Job Demands–Resources Questionnaire (JD-R). Descriptive analysis indicated that both perceived job demands and burnout levels were relatively high among participants. Pearson correlation analysis revealed a significant positive relationship between job demands and burnout (r = 0.414, p < 0.001). This relationship was further confirmed through linear regression analysis, which showed that job demands significantly predicted burnout (F = 27.045, p < 0.001), explaining 17.1% of the variance in burnout (R² = 0.171). Additional analysis demonstrated that job demands had the strongest influence on the emotional impairment dimension of burnout compared to other dimensions. These findings indicate that increasing work pressures, particularly in digitally driven environments that require constant availability, substantially elevate the risk of burnout among employees. The study reinforces the Job Demands–Resources model, emphasizing that excessive job demands without sufficient resources contribute to employee exhaustion and emotional impairment. The results highlight the urgent need for organizations to implement sustainable work management strategies, such as regulating after-hours connectivity and promoting work–life balance, to protect employees’ mental health in the era of digital work.