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All Journal International Journal of Environmental, Sustainability, and Social Science Journal of Tourism Economics and Policy
SARA , I Made
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Economics, Econometrics & Finance Environmental Science Public Health Social Sciences

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The Role of Job Satisfaction Mediation on the Influence of Perceived Organizational Support and Work Discipline on Employee Organizational Citizen Behavior in Tabanan Regency PUTRA, I Dewa Gede Pramuditya Trenggana; SARA , I Made; MARTADIANI, A. A. Media
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 1 (2025): International Journal of Environmental, Sustainability, and Social Science (Jan
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i1.1321

Abstract

Bali, as a leading tourist destination, faces intense competition in the hospitality industry, particularly among three-star hotels in Tabanan Regency, which have experienced significant growth. However, challenges such as low organizational citizenship behavior (OCB), job satisfaction, work discipline, and organizational support persist. Limited communication, lack of appreciation, and inadequate managerial supervision hinder employee performance. This study aims to analyze the mediating role of job satisfaction in the relationship between perceived organizational support and work discipline on OCB. The research involves 180 employees from five three-star hotels in Tabanan Regency as the population. Using the Yamane (Slovin) formula with a 5% margin of error, a sample size of 124 employees was obtained. The sampling technique used is proportional stratified random sampling, ensuring that the sample distribution aligns with the number of employees in each hotel to maintain representativeness. The hypothesis was tested using inferential analysis with Partial Least Squares (PLS). The results indicate that perceived organizational support and work discipline have a positive but insignificant influence on organizational citizenship behavior (OCB). Conversely, both variables have a positive and significant effect on job satisfaction. Additionally, job satisfaction has a positive and significant impact on OCB and serves as a mediating variable in the relationship between perceived organizational support and work discipline on OCB, highlighting that job satisfaction is a crucial factor in enhancing OCB.
The Role of Employee Engagement in Mediating the Effect of Turnover Intention and Quality of Work Life on Employee Performance at BPR Padma, Sesetan Head Office TEMAJA, I Made Dwi Jaya; SARA , I Made
Journal of Tourism Economics and Policy Vol. 5 No. 3 (2025): Journal of Tourism Economics and Policy (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jtep.v5i3.1519

Abstract

Employee performance must be considered to ensure that each employee carries out their functions effectively and efficiently. BPR Padma Sesetan Head Office faces challenges in human resource management which are specifically viewed from the aspect of employee welfare. The high level of employee turnover intention at BPR Padma Sesetan Head Office is also accompanied by a fairly low level of quality of work life which is a problem that can have an impact on overall employee performance. This research aims to determine the influence of turnover intention and quality of work life on employee performance directly or through the mediating role of employee engagement. The population in this study were all employees at BPR Padma Sesetan Head Office. The sample taken was 56 respondents with saturated sampling method. Data collection methods are questionnaires, observation, and literature study. The analysis technique used Partial Least Square (PLS) based on Structural Equation Modeling (SEM). The results of the study found that turnover intention has a negative and significant effect on employee performance, quality of work life has a positive and significant effect on employee performance, turnover intention has a negative and insignificant effect on employee engagement, quality of work life has a positive and significant effect on employee engagement, employee engagement has a positive and significant effect on employee performance, employee engagement is not able to mediate the effect of turnover intention on employee performance, and employee engagement is not able to mediate the effect of quality of work life on employee performance.
Co-Authors MARTADIANI, A. A. Media PUTRA, I Dewa Gede Pramuditya Trenggana TEMAJA, I Made Dwi Jaya