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All Journal Telematika : Jurnal Informatika dan Teknologi Informasi Sistemasi: Jurnal Sistem Informasi
Budiraharjo, Raden
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Computer Science & IT Electrical & Electronics Engineering

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Implementation of COBIT 2019 for Designing Hospital Performance Improvement Recommendations Radja, Carrisa Adnyana Putri; Budiraharjo, Raden; Chazar, Chalifa
Sistemasi: Jurnal Sistem Informasi Vol 14, No 3 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i3.5076

Abstract

Service delivery at Kiwari Regional Public Hospital (RSUD Kiwari) in Bandung continues to face various challenges in meeting established standards. These challenges primarily stem from inefficiencies in business processes, particularly in patient registration, medical consultations, inpatient services, and patient transfers. These issues were previously identified through bottleneck analysis using a process mining approach. The identified bottlenecks indicate delays in several stages of the hospital service process. This study aims to provide improvement recommendations to enhance the hospital's business process capabilities based on the bottleneck analysis results obtained from process mining. The research adopts the COBIT 2019 framework to assess and improve business process capabilities, with a focus on the DSS06 (Deliver, Service, and Support) domain, deemed most relevant to the hospital’s current challenges. COBIT 2019 was selected for its systematic approach to measuring and enhancing IT process capabilities. The findings indicate that the current business process capability level at RSUD Kiwari Bandung is at Level 2, while the target level is Level 3. To achieve this goal, the study proposes a set of improvement recommendations that can serve as an evaluation tool and a guide to improving IT governance and service efficiency at RSUD Kiwari Bandung.
Decision Support System For Selecting The Best Non PNS Using Fuzzy Analytical Hierarchy Process Method Hashidiq, Agil Rasyid; Budiraharjo, Raden
Telematika Vol 22 No 2 (2025): Edisi Juni 2025
Publisher : Jurusan Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/telematika.v22i2.14570

Abstract

The most important aspect of human resource management greatly impacts the success of the agency by selecting the best employees. The best employees are those who have certain skills that can contribute to the success of the agency. Non-Civil Servant Government Employees (PPNPN) are honorary personnel recognized by the Government and the State who are needed by agencies to assist a job in the unit in need. Problems occur when selecting employees with performance every month, namely the absence of a system that supports decisions to determine the selection of the best non-civil servants in Cipamokolan Bandung Village, so that the selection of the best employees is currently still done manually. Thus the selection of the best employees is not accurate and very subjective. The purpose of this research is to provide solutions to these problems by creating a decision-making system in selecting the best non-civil servants in Cipamokolan Bandung Village. The method used is by applying the Fuzzy Analytical Hierarchy Process method which can overcome uncertainty and inaccuracy in judgment. The research results obtained from the selection of non-civil servant government employees using the web-based Fuzzy Analytical Hierarchy Process method can create efficiency and effectiveness in selecting the best employees in Cipamokolan Bandung Village.
Co-Authors Chazar, Chalifa Hashidiq, Agil Rasyid Radja, Carrisa Adnyana Putri