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All Journal Sistemasi: Jurnal Sistem Informasi Journal of Innovation Information Technology and Application (JINITA)
Budiraharjo, Raden
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Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering

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Implementation of COBIT 2019 for Designing Hospital Performance Improvement Recommendations Radja, Carrisa Adnyana Putri; Budiraharjo, Raden; Chazar, Chalifa
Sistemasi: Jurnal Sistem Informasi Vol 14, No 3 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i3.5076

Abstract

Service delivery at Kiwari Regional Public Hospital (RSUD Kiwari) in Bandung continues to face various challenges in meeting established standards. These challenges primarily stem from inefficiencies in business processes, particularly in patient registration, medical consultations, inpatient services, and patient transfers. These issues were previously identified through bottleneck analysis using a process mining approach. The identified bottlenecks indicate delays in several stages of the hospital service process. This study aims to provide improvement recommendations to enhance the hospital's business process capabilities based on the bottleneck analysis results obtained from process mining. The research adopts the COBIT 2019 framework to assess and improve business process capabilities, with a focus on the DSS06 (Deliver, Service, and Support) domain, deemed most relevant to the hospital’s current challenges. COBIT 2019 was selected for its systematic approach to measuring and enhancing IT process capabilities. The findings indicate that the current business process capability level at RSUD Kiwari Bandung is at Level 2, while the target level is Level 3. To achieve this goal, the study proposes a set of improvement recommendations that can serve as an evaluation tool and a guide to improving IT governance and service efficiency at RSUD Kiwari Bandung.
A Risk Management Guide for Information System Infrastructure in Digital Banking Budiraharjo, Raden; Silhi; Jazzy, Ali; Prihartono, Na'il Ghani
Journal of Innovation Information Technology and Application (JINITA) Vol 7 No 1 (2025): JINITA, June 2025
Publisher : Politeknik Negeri Cilacap

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35970/jinita.v7i1.2621

Abstract

Digital banks rely heavily on IT infrastructure to support digital services, data management, and transaction processing, making them vulnerable to risks such as system failures, cybersecurity threats, and regulatory compliance. The implementation of Information Systems Risk Management (ISRM) is crucial to ensure data security and regulatory compliance. This study integrates ISO-31000: 2018, NIST SP 800-30, COBIT 2019, and Risk IT Framework to design a comprehensive risk management guide for banks, especially digital banks. ISO-31000: 2018 is used to define the objectives, scope, stakeholders, risk tolerance, and boundaries of risk management., NIST SP 800-30 is used for risk identification and assessment, Risk IT Framework is used to determine risk responses, and COBIT 2019 provides principles and practices that can be implemented to address risks. The research approach includes risk identification, assessment of likelihood and impact, selection of risk response options (Avoid, Reduce/Mitigate, Share/Transfer, Accept), and implementation of action plans. The study shows that the integration of this framework enables the bank to effectively address high-priority risks. After implementing the COBIT 2019-based mitigation plan, the risk score can be significantly lowered, putting the risk in an acceptable position. In addition, this approach enables the bank to comprehensively identify information technology and systems risks and implement action plans to reduce risks to an acceptable level.
Co-Authors Chazar, Chalifa Jazzy, Ali Prihartono, Na'il Ghani Radja, Carrisa Adnyana Putri Silhi