Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal of Informatics Management and Information Technology
Sri Agustiani Br Siburian
Unknown Affiliation
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Penerapan Metode Additive Ratio Assement (ARAS) dalam Pemilihan Customer Service Terbaik Sri Agustiani Br Siburian; Mohammad Taufan Asri Zaen; Setiawansyah; Dodi Siregar; Erlin Windia Ambarsari; Yuwan Jumaryadi
Journal of Informatics Management and Information Technology Vol. 3 No. 1 (2023): January 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jimat.v3i1.239

Abstract

There are several references or assessments in determining the best customer service, including those based on customer service performance assessments, namely Cross Selling, Greeting Service Recovery, Grooming, and Discipline. In this study the authors used the ARAS method in selecting the best Customer Service. Use the Additive Ratio Assessment (ARAS) method where each criterion is compared to produce the best. The results of the study provide alternative A3 which is the alternative chosen to be the best alternative with a value of 0.2207.
Co-Authors Dodi Siregar Erlin Windia Ambarsari Jumaryadi, Yuwan Mohammad Taufan Asri Zaen Setiawansyah Setiawansyah