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Analysis of Improvement in Pharmacy Services Based on The IPA Model At Pharmacy X Ijen Malang Dian Nurmawati; Arifani Siswidiasari; Rahmaweni
Jurnal FARMASIMED (JFM) Vol 7 No 2 (2025): Jurnal Farmasimed (JFM)
Publisher : Fakultas Farmasi Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jfm.v7i2.2580

Abstract

Patient satisfaction is pleasure after receiving services that meet or exceed expectations. Patient satisfaction surveys should be conducted at Apotek at least once every 6 months, including Apotek Kimia Farma 36 Ijen. Pharmaceutical services are direct and responsible services to patients related to pharmacy to achieve tangible results and improve the patient's quality of life. This research aimed to measure patient satisfaction with pharmaceutical services at Apotek Kimia Farma 36 Ijen. The method used is descriptive research with a quantitative approach through a questionnaire instrument using the SERVQUAL (Service Quality) model with incidental sampling techniques. The statement on the questionnaire that had the highest satisfaction was the pharmacist who did not look at the patient's social status and the friendliness of the pharmacy staff. In contrast, the lowest satisfaction was the statement of quality drug supply. The research results showed that patients were satisfied with pharmaceutical services at Kimia Farma 36 Ijen Pharmacy by obtaining a satisfaction level of 68.39%.
Sosialisasi Pemanfaatan Jus Mentimun dalam Menurunkan Tekanan Darah Pada Penderita Hipertensi Dian Nurmawati; Siswidiasari, Arifani; Tri Doso Sapto Agus Priyono
JURNAL PENGABDIAN KEPADA MASYARAKAT Vol 15 No 1 (2025): Juli 2025
Publisher : LPPM UNINUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30999/jpkm.v15i1.3697

Abstract

Hypertension or high blood pressure, when the results of systolic blood pressure (SBP) measurements are ≥140 mmHg and/or diastolic blood pressure (DBP) are ≥90 mmHg after repeated blood pressure checks. The purpose of this community service activity is to increase insight and knowledge about the use of cucumber juice in lowering blood pressure in hypertension. Cucumber juice is known to be beneficial for lowering blood pressure. Community service activities were carried out in Mojoroto Village RT. 23, RW 4, Kediri City with a total of 30 participants. The method used was Health socialization which was carried out on Saturday, February 22, 2025 in Mojoroto Village. The media used were LCD, projector, and powerpoint. The results of the community service obtained before (pretest), obtained percentage results with a less than 43.33% category, sufficient 33.34% and good 23.33%. After the socialization, the percentage results were categorized as sufficient at 46.6%, good at 40%, and lacking at 13.33%. Conclusion: There was an increase in knowledge before (pretest) and after (posttest) the socialization was given about the use of cucumber juice to lower blood pressure in hypertension sufferers. Keywords: Hypertension, cucumber, blood pressure