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All Journal PROCESSOR Jurnal Ilmiah Sistem Informasi, Teknologi Informasi dan Sistem Komputer
Arditaloka, I Wayan Angga
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Computer Science & IT

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Analisis Penerimaan Sistem Digitalisasi Museum Bali Berbasis VT360° Menggunakan Metode MDLC & TAM Arditaloka, I Wayan Angga; Aris Gunadi, I Gede; Indrawan, Gede
Jurnal PROCESSOR Vol 20 No 1 (2025): Jurnal Processor
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/processor.2025.20.1.1837

Abstract

Central Statistics Agency (BPS). Museum Bali has also experienced a decline in visits, especially from local tourists, the management has tried to stimulate public interest through making events that are expected to be able to introduce the museum to the public, but these efforts have not resulted in an increase in visits, on the contrary, the number of visits has decreased. The impact of the decline in visits to Museum Bali is very pronounced, it is not uncommon for not even a single domestic tourist to come in a day. The design of this application aims to bring Museum Bali closer to the younger generation through a virtual tour based on interactive multimedia applications. The research method used in the development of the application being built is the Multimedia Development Life Cycle (MDLC) method using the Technology Acceptance Model (TAM) in analysing the acceptance of the application. In developing this 360° virtual tour application. This study uses 80 data samples obtained from calculations using the Solvin formula. The results showed that 80% of respondents were satisfied and accepted the application that had been designed. The results of convergent validity testing have an average value of 0.79, with an AVE value above 0.50. Composite reliability and Cronbach's Alpha were found to be greater than 0.7 so that the TAM testing of this application falls into the strong category. Keywords: MDLC; TAM; Museum; Virtual Tour; Tourism;
Analisis Kepuasan Pengguna Aplikasi DPS-Denpasar Prama Sewaka Menggunakan Metode End User Computing Satisfaction (EUCS) Arditaloka, I Wayan Angga; Winardana, Made; Indrawan, Gede; Agus Oka Gunawan, Made
Jurnal PROCESSOR Vol 20 No 2 (2025): Jurnal Processor
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/processor.2025.20.2.2483

Abstract

The rapid advancement of information technology has encouraged government institutions to adopt digital systems to enhance the effectiveness and efficiency of public services. This study examines user satisfaction with the DPS-Denpasar Prama Sewaka application, which serves as a platform for public complaints and information services in Denpasar City. A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM), based on the End User Computing Satisfaction (EUCS) model. Data were collected from 100 randomly selected respondents. Five key variables were analyzed: content, accuracy, format, ease of use, and timeliness. The results indicate that collectively, these variables explain 75% of user satisfaction. However, only three variables-content (27.5%), ease of use (41.2%), and timeliness (29.7%)-have a significant individual impact. Accuracy and format were found to have no significant effect. These findings highlight the importance of improving information quality, accessibility, and prompt service delivery to enhance user satisfaction. The study provides practical recommendations for developers and local governments to refine digital public service systems that are more responsive and efficient in meeting community needs.
Co-Authors Gede Indrawan I Gede Aris Gunadi I Made Agus Oka Gunawan Winardana, Made