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All Journal Jurnal Ilmiah Wahana Pendidikan INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS
Langitan, Seska Vonny
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Religion Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences Other

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Public Service: The Pillar of Responsive and Inclusive Governance in the Ministry of Religion Langitan, Seska Vonny
Jurnal Ilmiah Wahana Pendidikan Vol 11 No 4.B (2025): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

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Abstract

The public service is the main instrument in the realization of a democratic, just, and pro-community government. The Ministry of Religious Affairs of the Republic of Indonesia as an institution in charge of religious services and religious education has a strategic role in providing responsive and inclusive services. This article aims to examine the implementation of public services within the Ministry of Religious Affairs using a descriptive qualitative approach supported by a study of the theory of the New Public Service, the principles of good governance, and the theory of social justice. The findings show that the Ministry of Religious Affairs has implemented various innovations, such as digitalization of services, strengthening of information systems, and increasing service accountability. However, challenges still exist, especially related to the access gap in remote areas and digital literacy of the apparatus. Therefore, a continued commitment is needed to strengthen public service management that focuses on the needs of a pluralistic and diverse society.
Excellent Service in Increasing Customer Satisfaction: Strategy and Implementation in the Digital Era Langitan, Seska Vonny
International Journal of Education, Information Technology, and Others Vol 8 No 1 (2025): International Journal of Education, information technology   and others
Publisher : Peneliti.net

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Excellent service is the main key in winning business competition, especially in the digital era which demands speed, accuracy and empathy. This article discusses the concept of excellent service, its supporting factors, as well as strategic implementation that can be implemented by organizations to increase customer satisfaction and loyalty. This research uses a descriptive qualitative approach through literature study. The study results show that excellent service must involve elements of tangibility, reliability, responsiveness, assurance and empathy which are integrated with digital technology to provide an optimal customer experience.
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