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All Journal Nawasena: Jurnal Ilmiah Pariwisata Journal of Multidimensional Management Tamasya
Rahmi Fadilah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Physics Social Sciences

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Pengaruh Pengalaman Kerja dan Pengembangan Karir Karyawan Terhadap Kinerja Karyawan di Savero Hotel Depok Puti Aulia Sukma Sakti; Rahmi Fadilah
Nawasena: Jurnal Ilmiah Pariwisata Vol. 4 No. 1 (2025): April : NAWASENA: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v4i1.2020

Abstract

This research is motivated by the discovery of unfavorable assessments regarding employee performance, as well as self-evaluation methods that have not been maximized, which in turn affect performance outcomes. Additionally, many employees have worked for more than five years but show the potential for declining performance, and the majority of employees have an educational background equivalent to senior high school. The purpose of this study is to analyze the effect of work experience and career development on employee performance at Savero Hotel Depok. This study employs a descriptive quantitative method with a causal associative approach. The total sampling technique was used, involving all 46 employees as the population. Data were collected through questionnaires designed using a five-point Likert scale. Data analysis was conducted using SPSS version 23.00. The results of the hypothesis testing show that work experience has a positive but not significant effect on employee performance, with a significance value of 0.059 (> 0.05). In contrast, career development has a significant positive effect on employee performance, with a significance value of 0.000 (< 0.05). Simultaneously, work experience and career development have a significant effect on employee performance, indicated by an F value of 40.496 and a significance value of 0.000 (< 0.05). The coefficient of determination (Adjusted R Square) is 0.637 or 63.7%, indicating that work experience and career development collectively explain 63.7% of the variance in employee performance, while the remaining 36.3% is influenced by other factors not examined in this study.
Pengaruh Customer Experience terhadap Repurchase Intention Tamu di Favehotel Olo Padang Feby Kasandi; Rahmi Fadilah
Tamasya : Jurnal Pariwisata Indonesia Vol. 2 No. 2 (2025): Juni : Tamasya : Jurnal Pariwisata Indonesia
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/tamasya.v2i2.445

Abstract

This study aims to determine the influence of customer experience on guest repurchase intention at Favehotel Olo Padang. The background of this research is based on the importance of customer experience in shaping guests' desire to return to use Favehotel Olo Padang services. This study uses a quantitative approach with a causal associative descriptive method. Data collection was carried out through the distribution of questionnaires to 344 respondents who had or were staying at Favehotel Olo Padang. Data analysis was carried out by simple linear regression using the help of SPSS version 26. The results of the study show that customer experience has a positive and significant effect on repurchase intention. This is evidenced by a regression coefficient value of 0.864, and a significance value of 0.000 (< 0.05). An R-Square value of 0.755 indicates that 75.5% of the variation in repurchase intention can be explained by customer experience. Thus, it can be concluded that the better the experience felt by guests, the greater the likelihood of them returning to stay at Favehotel Olo Padang.
Pengaruh Fasilitas Hotel Dan Kualitas Pelayanan Terhadap Kepuasan Tamu di Hotel Whiz Prime Padang Salsa Nabila Edha Hidayatia; Rahmi Fadilah
Tamasya : Jurnal Pariwisata Indonesia Vol. 2 No. 2 (2025): Juni : Tamasya : Jurnal Pariwisata Indonesia
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/tamasya.v2i2.463

Abstract

This study aims to analyze the influence of hotel facilities and service quality on guest satisfaction at Hotel Whiz Prime Padang. The background of this study is based on the importance of maintaining and improving the quality of hotel services and facilities in order to meet guest expectations and maintain customer loyalty amidst the increasingly tight competition in the hotel industry. This study uses a quantitative approach with a causal associative descriptive method. Data collection was carried out by distributing questionnaires to 379 respondents who had stayed at Hotel Whiz Prime Padang. The data analysis technique used was multiple linear regression with the help of SPSS version 22.The results showed that hotel facilities and service quality had a positive and significant effect on guest satisfaction. The coefficient of determination (R²) value of 0.739 indicates that 73.9% of the variation in guest satisfaction can be explained by hotel facilities and service quality significantly, while the rest is influenced by other variables outside this study. This finding indicates that the better the quality of facilities and services provided by the hotel, the higher the level of guest satisfaction will be. Therefore, the management of Hotel Whiz Prime Padang needs to evaluate and improve aspects of physical facilities as well as staff competence and attitudes in providing services to maintain guest satisfaction and loyalty.
Analysis of Front Office's Role in Managing Guest Voice to Increase Guest Satisfaction at Natra Bintan a, Tribute Portfolio Resort Andres Ferdana Putra; Rahmi Fadilah
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.32

Abstract

This study investigates the role of the Front Office in managing guest voice to enhance guest satisfaction at Natra Bintan, a Tribute Portfolio Resort. Using a descriptive qualitative approach, data were collected through semi-structured interviews with Front Office staff, direct observations, and documentation review, and validated using methodological triangulation. The findings reveal that the Front Office plays a central role in facilitating communication between guests and management, addressing complaints promptly, and implementing service improvements based on guest feedback. Key functions identified include guest reception, complaint resolution, service personalization, and follow-up actions, which collectively contribute to positive guest experiences. The study highlights that effective guest voice management not only increases satisfaction but also strengthens guest loyalty and brand image in the competitive hospitality sector. Theoretically, this research extends role theory by demonstrating how frontline staff can function as mediators of service quality perception through systematic feedback handling. Practically, it provides actionable insights for hotel managers to integrate structured guest voice management systems into service operations. This integrated approach can serve as a strategic tool to enhance service excellence and maintain competitiveness in the hospitality industry.
The Effect of Workload on Burnout Among Employees at The Balcone Suites and Resort Bukittinggi Anjelita, Vanessa; Rahmi Fadilah
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.48

Abstract

This study investigates the effect of workload on employee burnout in the hospitality industry, using The Balcone Suites and Resort Bukittinggi as a case study. The research is motivated by the high operational intensity in hotels, which may contribute to physical, emotional, and mental exhaustion among employees. A quantitative causal-associative approach was applied, involving a total sampling of 88 permanent employees. Data were collected using a structured Likert-scale questionnaire and analyzed through simple linear regression with SPSS version 25.0, following normality, homogeneity, and linearity assumption tests. The results reveal that workload has a significant positive effect on burnout (p < 0.05), with an Adjusted R2 value of 0.340, indicating that workload explains 34% of the variance in burnout. These findings suggest that as workload increases, burnout levels also rise, underscoring the importance of workload management in reducing employee fatigue and sustaining service quality. This study contributes to the limited empirical literature on workload–burnout relationships in the hotel sector, offering practical implications for managers to implement balanced task allocation, flexible scheduling, and stress management training
Co-Authors Andres Ferdana Putra Anjelita, Vanessa Feby Kasandi Puti Aulia Sukma Sakti Salsa Nabila Edha Hidayatia