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All Journal Dia: Jurnal Administrasi Publik Society
Anwar, Zahra Laisha
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Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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THE ‘SIMPELAKU’ EXPERIENCE: ANALYZING SERVICE QUALITY AT THE POPULATION AND CIVIL REGISTRATION OFFICE IN CIANJUR REGENCY Anwar, Zahra Laisha; Sampurna, Rizki Hegia; Nur, Tuah
DIA: Jurnal Administrasi Publik Vol. 23 No. 01 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i01.10870

Abstract

This study aims to analyze the quality of services of the Integrated Population Administration Service Management Information System (SIMPELAKU) at the Cianjur Regency Population and Civil Registration Office; SIMPELAKU is a public service innovation to make it easier for people to access population and civil registration document recording services without having to come directly to the office. The research method used is quantitative with a descriptive approach. The research sample was 100 people from Cianjur Regency who submitted population documents through SIMPELAKU. This study uses the theory of Zeithaml, Parasuraman & Berry (1988: 12-40) which has five dimensions, namely tangibles, reliability, responsiveness, assurance and empathy. The results showed that the service quality of DKPS Cianjur Regency was good, with tangibles having the lowest contribution of 17.52. The indicator of officers responsible for providing services received the highest average of 4.59, while the indicator of office facilities suitable for use received the lowest average of 4.33.
Netralisasi Kebijakan dan Kendala Pasar: Analisis Ekonomi Politik tentang Mengapa Liberalisasi Gagal Mendukung Perguruan Tinggi Swasta di Indonesia Sampurna, Rizki Hegia; Sulaeman, Sulaeman; Anwar, Zahra Laisha
Society Vol 13 No 3 (2025): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v13i3.763

Abstract

This study provides a political economy analysis of how higher education liberalisation fails private universities in Indonesia through policy neutralisation and market constraints. Using path analysis, we conducted a census of 20 private universities in Sukabumi, with 60 respondents, to investigate the direct and mediated effects of liberalisation policies on economic performance through student enrolment. Our findings reveal that liberalisation policies have no significant effects on either economic performance or student enrollment, accounting for only 6.7% of enrollment variance. In contrast, student enrollment shows a robust positive relationship with economic performance, accounting for over 50% of institutional performance variance. These results demonstrate how market constraints—demographic limitations, competitive saturation, and resource scarcity—systematically neutralise the benefits of liberalisation for private universities. The absence of liberalisation effects contradicts neoliberal theoretical expectations, while the strong enrollment-performance linkage confirms resource dependence in tuition-dependent models. Our political economy analysis reveals that state policy advantages for public universities create asymmetric competition that undermines private institutions. The study demonstrates how market constraints generate policy-neutralisation effects, necessitating direct enrolment support mechanisms rather than market-oriented reforms for sustainable private university development in constrained contexts.
Co-Authors Rizki Hegia Sampurna Sulaeman Sulaeman Tuah Nur