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THE INFLUENCE OF EMERGING TECHNOLOGIES ON COMMUNICATION PRACTICES IN THE DIGITAL AGE Hakimi, Musawer; Kohistani, Ahmad Jamy; Azimy, Abdul Shakoor; Sudestra, I Made Ardi
Jurnal Ilmiah Dinamika Sosial Vol 9 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jids.v9i1.6500

Abstract

The speed with which emerging digital technologies have changed our communications has impacted many aspects of the communication process wherever people interact in their personal and professional lives. In part this study sought to explore the influence of emerging digital communication technologies on users’ communication behaviors, perceptions and attitudes. A quantitative research design was used. Data was collected online through an online survey. We collected data from 278 participants age 18 years and older. Stratified random sampling was used to provide an adequate demographic representation. The instrument consisted of demographic items, technology use patterns and Likert-style questions to depict users’ perception of if their communication changed and about their attitude toward technology.  Descriptive statistics indicated very high use rates of e-mail (89.3%), AI (86.5%) and video conferencing (84.0%). While technology use varied daily, 27.3% of participants indicated they spent more than five hours each day communicating digitally. When user perceptions associated with technology impacts were reported as moderate agreements that the emerging technologies improved the speed and access of communication; however, concussions about the quality of the interaction that replaced face-to-face time was are something to think about. We'd like to point out that the overall reliability of the survey instrument was reasonable69 for a couple of key sections, Cronbach's alpha was above 0.7. The initial findings of this research indicate that while emerging digital technologies have improved the speed of connection and efficiency in communication, users are still careful of the social ramifications. Future discussions and strategies should look to balance technological gains and the need for some form of inter-personal relationship. This research is a contribution to the literature for research and practice, especially as it relates to the burgeoning evolution of digital communications.
Enhancing Customer Awareness of Cybersecurity Threats in E-Banking: A Study on the Role of AI-based Risk Communication Tools Hakimi, Musawer; Kohistani, Ahmad Jamy; Sahnosh, Faqeed Ahmad; Samadzai, Abdul Wahid; Enayat, Wahidullah
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6762

Abstract

With online banking on the rise, cybersecurity issues still occupy users' and financial institutions' minds. This study examines users' awareness of cybersecurity threats and their trust in artificial intelligence (AI) technology for fraud detection and risk communication in e-banking. A mixed-method design of quantitative survey of 384 users and qualitative interview of 20 participants was used to reflect broader insights. The survey quantified demographics, awareness of security protocols, and confidence in AI technology. Findings show that while users are very well aware of what to anticipate from repeated online threats and are careful with login passwords, they always fail to take the initiative concerning security practices like the changing of passwords. Overall, participants were confident in the application of AI systems, especially the efficiency and pace at which AI identifies fraud versus human agents. Skepticism was found for the effectiveness of chatbots based on AI. Statistical modeling showed that trust in AI strongly correlated with prior experience in cybersecurity, high rates of technology usage, and knowledge of online banking, with education level and age making little impact. The qualitative information further underscored the importance of personalized and clear communication from AI systems, suggesting that the way such machines talk to individuals can make or break trust. The study concludes by suggesting that user education at financial institutions should be enhanced, as well as developing AI systems with a method that employs personal communication approaches. The integration of human support with AI can potentially plug awareness gaps and improve security results across different user segments within the e-banking environment.
THE ROLE OF DIGITAL LITERACY AND TECHNOLOGY ADOPTION IN FACILITATING SOCIAL TRANSFORMATION IN AFGHANISTAN Hakimi, Musawer; Sediqi, Mateeullah; Kohistani, Ahmad Jamy; Quraishi, Tamann
Jurnal Ilmiah Dinamika Sosial Vol 9 No 2 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jids.v9i2.6809

Abstract

In Afghanistan, the rate of technological development is balanced by the challenges of digital literacy due to sociopolitical instability, the lack of infrastructure, and educational disparities. This research not only examined the landscape of digital literacy and technology use for Afghan adults, but also the challenges and opportunities around using technology. A quantitative cross-sectional design was employed and data were collected from 300 individuals aged 18 and older, representing urban and rural areas. Demographic representation was assured through purposive sampling by gender, age, education, and occupation. Data to assess participants digital skills, technology use, and perceived barriers to digital literacy and technology were collected through a five-point Likert scale questionnaire which relied on previously validated digital literacy frameworks. The participants completed the survey questions either face-to- face as part of an interview, or an online survey available in Dari and Pashto. The findings indicate that there are considerable gaps in access to, and skills to use, digital technologies, especially for rural and lesser educated groups, and identify distance and as a consequence reinforcing the digital divide in Afghanistan.This study fills a major gap in the research literature on digital literacies and provides an empirical study from a conflict-affected country such as Afghanistan, which is one of the few on this topic. This study also provides insights into complex links between sociopolitical instability and gender inequities and educational impediments to digital exclusion. The study underscores the need for improved access to technology and infrastructure as key factors in digital literacy initiatives. By presenting data-driven evidence from Afghanistan, this research adds a critical perspective to global digital literacy discussions, serving as a model for similar contexts. Policymakers and development organizations can use these findings to close digital divides and foster long-term digital empowerment in Afghanistan.