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All Journal Journal for Quality in Public Health Journal of Hospital Management and Services
Tiara Kelana Zahrotunnisa
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health

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INCOMPLETENESS ANALYSIS OF FILLING IN THE SUMMARY OF DISCHARGE OF INPATIENTS AT LAWANG MEDIKA HOSPITAL, MALANG REGENCY, EAST JAVA PROVINCE Tiara Kelana Zahrotunnisa; Panca Radono
Journal of Hospital Management and Services Vol. 7 No. 1 (2025): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i1.110

Abstract

The discharge summary form has an important function for the claims process and the follow-up treatment required by patients in the hospital. The purpose of this study is to find out the cause of the incomplete filling of the summary of the discharge of inpatients at Lawang Medika Hospital, Malang Regency, East Java Province. The method in this study is qualitative descriptive. The data analysis carried out is data reduction, data presentation and conclusion drawn. The data validity test in this study is Data Triangulation. The policy in returning the incomplete return summary has not been implemented by the medical record officer because it focuses on the number of return medical record documents which are then given to the unit in charge of the claim process. Based on the results of the study, it is concluded that the four elements that can cause incompleteness in filling out the discharge summary must be evaluated and followed up so as not to hinder in providing services to patients at Lawang Medika Hospital.
Analysis Of Incompleteness In Filling In The Discharge Summary Of Inpatients At Lawang Medika Hospital, Malang District, East Java Province Laili Wulandari; Tiara Kelana Zahrotunnisa
Journal for Quality in Public Health Vol. 8 No. 2 (2025): May
Publisher : Master of Public Health Program Institut Ilmu Kesehatan STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jqph.v8i1.530

Abstract

The discharge summary form has an important function for the claim process  and further treatment needed by patients in the hospital. The form contains information about the patient's condition from admission to discharge and the patient's follow-up treatment plan. The purpose of this field learning practice is to analyze the causes of incomplete discharge contents for inpatients at Lawang Medika Hospital, Malang Regency, East Java Province using Fishbone diagrams; Urgency, Seriousness, and Growth analysis; and SWOT analysis. Identifying problems using Fishbone diagrams, determine problem solving priorities using Urgency, Seriousness, and Growth analysis; and plan interventions by identifying strategies using SWOT.: Several factors influence the incompleteness of the discharge summary are man, money, method, machine and materials. Due to these factors, priority problems can be determined that must be resolved, so the results obtained are delays in providing forms, there is no SOP for filling out discharge summaries and has not been socialized to officers. To solve this problem, it can be solved with an aggressive strategy obtained from analysis results and SWOT diagrams. The strategy that must be implemented in this condition is to support aggressive growth policies (Growth Oriented Strategy). The hospital can solve problems according to the factors and prioritize problems that must be resolved so as not to hamper the function of the discharge summary
Co-Authors Laili Wulandari Panca Radono