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Implementation of Patient Safety Incident Reporting Using Web-Based Quality Management Information System in Hospital X Tangerang Jeremia, Andrew; Nadjib, Mardiati
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 11, No. 2
Publisher : UI Scholars Hub

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Abstract

Patient safety incident reporting is a critical component of hospital quality systems. This study evaluated the implementation of a Quality Management Information System (QMIS) for incident reporting at Hospital X using the Structure–Process–Outcome (SPO) framework integrated with the HOT-Fit model. A mixed-methods case study was conducted, combining analysis of 774 incident reports submitted between March 2023 and December 2024 with in-depth interviews involving clinical staff, unit heads, and the Quality and Risk (QR) Manager. Findings revealed that while structural elements such as computing infrastructure and leadership support were in place, gaps remained in staff training, procedural awareness, and system usability. QMIS was actively used for reporting, but advanced features like root cause analysis (RCA) and dashboards were underutilized. Reporting performance was moderate, with 62.8% of reports submitted within 24 hours and a reporting rate of 22.03 per 1,000 patient days, below international benchmarks. Although some process improvements were implemented, feedback loops to frontline staff were limited. To enhance system effectiveness, technical improvements are recommended, including interface simplification, mobile access, data validation, and integration with hospital systems. Strengthening local support and fostering a learning-oriented safety culture is also essential to sustain engagement and improve patient safety outcomes.
Utilization of Artificial Intelligence in Patient Safety Incident Reporting Systems: A Literature Review Jeremia, Andrew; Nadjib, Mardiati
Jurnal Dunia Kesmas Vol 14, No 3 (2025): Volume 14 Nomor 3
Publisher : Persatuan Dosen Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jdk.v14i3.20993

Abstract

Incident reporting is a critical component in fostering a culture of patient safety in hospitals. However, the analysis of narrative-based reports is often time-consuming and resource-intensive, thereby hindering the effectiveness of incident reporting and learning systems. Although artificial intelligence (AI) has been widely explored in healthcare, its application in patient safety incident reporting remains limited and under-researched. This study aims to evaluate the use of AI in patient safety incident reporting systems using a literature review method.   A total of 179 articles were identified from the ProQuest database through structured searching, and 9 articles were selected for in-depth analysis. The findings indicate that AI, particularly through machine learning and natural language processing (NLP), has been applied to classify incident types, detect risk patterns, and predict events from electronic medical records. Furthermore, AI simplifies the reporting process through free-text narratives, reducing administrative burden and increasing reporter participation. Key challenges in implementation include infrastructure readiness, system integration, and data protection. In conclusion, AI holds significant potential to enhance the efficiency and effectiveness of incident reporting systems, provided it is supported by adaptive and secure implementation strategies.Incident reporting is a critical component in fostering a culture of patient safety in hospitals. However, the analysis of narrative-based reports is often time-consuming and resource-intensive[m1] [AJ2] , thereby hindering the effectiveness of incident reporting and learning systems. Although artificial intelligence (AI) has been widely explored in healthcare, its application in patient safety incident reporting remains limited and under-researched. This study aims to evaluate the use of AI in patient safety incident reporting systems using a literature review method. [m3] [AJ4] A total of 179 articles were identifiedfrom the ProQuest database through structured searching, and 9 articles were selected for in-depth analysis. The findings indicate that AI, particularly through machine learning and natural language processing (NLP), has been applied to classify incident types, detect risk patterns, and predict events from electronic medical records. [m5] [AJ6] Furthermore, AI simplifies the reporting process through free-text narratives, reducing administrative burden and increasing reporter participation. [m7] Key challenges in implementation include infrastructure readiness, system integration, and data protection. In conclusion, AI holds significant potential to enhance the efficiency and effectiveness of incident reporting systems, provided it is supported by adaptive and secure implementation strategies. [m1]Lebih diperjelas dibagian latar belakang masalah [AJ2]Telah disebutkan pada latar belakang paragraf ke-3. [m3]Munculkan kalimat terkait noveltu penelitian ini [AJ4]Telah ditambahkan kalimat yang menunjukkan novelty (eksplorasi AI dalam pelaporan masih terbatas) [m5]Jelaskan metode penelitian ini seperti apa?  [AJ6]Sudah ditambahkan menggunakan metode literature review pada kalimat sebelumnya. Pada kalimat ini ditambahkan juga sedikit teknis mengenai database yang digunakan dengan strategi pencarian tertentu. [m7]