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All Journal JMD: Jurnal Riset Manajemen & Bisnis Dewantara
Mohammad, Mukhsin
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH SISTEM INFORMASI DAN KINERJA LOGISTIK TERHADAP KEPUASAN PELANGGAN : Studi Kasus Pada Pelanggan J&T Deryl Kresna, Nirwaseta; Mohammad, Mukhsin
JMD : Jurnal Riset Manajemen & Bisnis Dewantara Vol. 6 No. 2 (2023): Juli (2023) - Desember (2023)
Publisher : STIE PGRI Dewantara Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26533/jmd.v6i2.1191

Abstract

This research investigates the relationship between information systems, logistics performance, and customer satisfaction. The object of this research study is the J&T logistics company, which has an extensive network in Indonesia and uses the latest information system as a web-based application. The population of this study was J&T logistics service customers in Cilegon, and the sample was 95 people. The data used is primary data processed using the SPSS application. The research results show that the information system does not affect customer satisfaction. However, J&T's logistics performance has a significant effect on customer satisfaction.
PERAN KEPERCAYAAN DAN TEKNOLOGI INFORMASI TERHADAP KINERJA RANTAI PASOK : Studi Pada Usaha Mikro Kecil Dan Menengah Tempe di Banten Lias Dita , Suryaputra; Mohammad, Mukhsin
JMD : Jurnal Riset Manajemen & Bisnis Dewantara Vol. 6 No. 2 (2023): Juli (2023) - Desember (2023)
Publisher : STIE PGRI Dewantara Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26533/jmd.v6i2.1192

Abstract

This research aims to analyze trust and information technology's influence on Tempe Micro, Small, and Medium Enterprises (MSMEs) supply chain performance in Banten Province. This research uses a quantitative approach. The population in this research is all Tempe MSMEs in Banten. The sample in this study was 64 tempe MSMEs located in 8 (eight) districts/cities. Sampling was taken using stratified random sampling, namely 8 (eight) respondents in each district/city. The data is primarily obtained through a questionnaire and then processed using the SmartPLS 4 tool. The research results show that trust and information technology has proven to influence the supply chain performance of tempeh MSMEs in Banten. High trust between business partners in the supply chain provides benefits in the form of better collaboration, effective communication, and more excellent reliability in meeting customer needs and demands. The use of sophisticated information technology allows MSMEs to speed up business processes, increase data accuracy, optimize coordination with business partners, and increase responsiveness to changes in market demand.
Co-Authors Deryl Kresna, Nirwaseta Lias Dita , Suryaputra