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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik
Wansyah, Agistio
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Decision Sciences, Operations Research & Management

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Pengaruh Kompetensi Pustakawan Terhadap Kualitas Layanan Perpustakaan Pada Dinas Perpustakaan Dan Kearsipan Provinsi Bengkulu Wansyah, Agistio; Saputra, Harius Eko; Maryaningsih, Maryaningsih
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 12 No 1 (2025): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v12i1.8827

Abstract

This study aims to examine the extent to which librarian competence influences the quality of library services at the Library and Archives Office of Bengkulu Province. Librarian competence plays a vital role in ensuring high-quality information services to the public. This quantitative descriptive study employed data collection through questionnaires and documentation, involving 96 library users selected using incidental sampling. Data were analyzed using simple linear regression. The findings reveal a very strong correlation between librarian competence (independent variable) and service quality (dependent variable), with a correlation coefficient (R) of 0.854 and a determination coefficient (R²) of 0.729. This indicates that 72.9% of the variation in service quality is influenced by librarian competence, while the remaining 27.1% is influenced by other factors. The t-test confirms that this effect is statistically significant. These results highlight the importance of developing librarian competence, particularly in management, interpersonal communication, and information technology skills, as key strategies to improve public library service quality.
Co-Authors Maryaningsih, Maryaningsih Saputra, Harius Eko