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All Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Public Service And Governance Journal
Auditya Desvananda Putra Purwanto
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Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Optimalisasi Kinerja Layanan Publik dalam Meningkatkan Kualitas Pelayanan: Studi pada Pelayanan Via Online (Plavon) Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo Bayu Purnomo; Auditya Desvananda Putra Purwanto; Intan Nuraini Rianto; Magda Faradiba Maulidia Agung
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2843

Abstract

This research was used to analyze the performance of public services, especially on the Plavon platform that’s provided by employees at the Sidoarjo Regency of Population and Civil Registration Service. The theory that researchers use takes from Robbins in (Aziz, 2022) which contains five indicators of Work Quality, Quantity, Timeliness, Effectiveness, and Independence. The type of researchers used for this research is descriptive qualitative methods with sources and types pf research data divided into primary data and secondary data through the process of taking activity documentation, employee interview, and observing activities which can then be used to draw conclusions. The findings in this research are in the for of information related to incoming complaints which convey that there are still errors in input made by employees on the Plavon Disdukcapil Sidoarjo platform which that will then be evaluated and given direction, Communication and coordinate are running well, the human resources are inversely proportional to demographic condition in Sidoarjo which results in the fulfillment of services using an overtime system, and then to the implementation of employee discipline supported by performance motivation in the reward & punishment categorization.  
Implementation of Rent-to-Own Flats Management at Ngelom Rental Flats, Sidoarjo Regency Auditya Desvananda Putra Purwanto
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 1 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i1.447

Abstract

This study aims to analyze the implementation of rental flats in the Ngelom simple rental flats (rusunawa), Sidoarjo Regency using the Van Meter and Van Horn policy implementation model. This study was motivated by various problems such as payment arrears, violations of rules by residents, and lack of resources that hinder optimal management of rusunawa. The research method used is descriptive qualitative, with data obtained through interviews, observations, and documentation. The analysis was carried out based on six indicators in the Van Meter and Van Horn model, namely (1) policy standards and targets, (2) resources, (3) inter-organizational communication, (4) implementor tendencies, (5) character of implementing agents, (6) social, economic, and political conditions. The results of the study indicate that although the management policy has clear standards and objectives, its implementation still faces various obstacles. Lack of staff and financial resources are the main obstacles, while the social conditions of residents who are less disciplined worsen the situation. On the other hand, communication between organizations is going well, although the tendencies and characters of implementers still need to be improved. From the results of the study it can be concluded that the implementation of the Ngelom Rusunawa management has not been carried out optimally.  Keywords: Flats, Implementation, Management.
Co-Authors Bayu Purnomo Intan Nuraini Rianto Magda Faradiba Maulidia Agung