Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal International Journal of Healthcare and Information Technology
Kiromah, Siska Ainul
Unknown Affiliation
Computer Science & IT Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Improvement Strategy For Outpatient Medical Record Return Delay At Jambesari Public Health Center Bondowoso Nuraini, Novita; Kiromah, Siska Ainul; Wijayanti, Rossalina Adi
International Journal of Healthcare and Information Technology Vol. 3 No. 1 (2025): July
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v3i1.4951

Abstract

The delay in returning medical records significantly affects the quality of healthcare services. It was found that at Jambesari Health Center, there is a delay in returning outpatient medical records by 80 % due to the absence of Standard Operating Procedures (SOP), lack of tracer usage, and limited information media about service hours. Therefore, the purpose of this study is to develop an improvement strategy for outpatient medical record return delay using the PDCA approach. This type of research uses qualitative. The research informan were 8 informants consisting of 6 main subjects, namely 1 medical records officer, 1 counter clerk, 1 nurse, 1 general practitioner, 1 midwife, 1 dentist and 2 supporting subjects, namely 1 head of community health center and 1 head of administration. Data collection method use interviews, observation, documentation and brainstorming. The planning phase resulted in identifying 3 priority causes from the 7M process elements, namely the absence of specific SOP for returning outpatient medical records, lack of tracer usage and insufficient information for the community regarding operating hours with improvement actions including creating SOPs related to outpatient medical record return, acquiring tracers, and using banners as information media for service hours. The implementation phase lasted for 3 months from March to May 2023, guided by previously established TOR. The checking phase revealed a decrease of record return delay by 17% after improvements, followed by the action phase, which included brainstorming and socializing SOPs every month and optimizing tracer design and medical record training.
An Analysis of the Causes of Delays in the Return of Outpatient Medical Records at Jambesari Public Health Center, Bondowoso Kiromah, Siska Ainul; Nuraini, Novita; Deharja, Atma; Sabran, Sabran
International Journal of Healthcare and Information Technology Vol. 2 No. 1 (2024): July
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v2i1.6156

Abstract

Timely return of medical records is essential for evaluating the quality of services at Community Health Centers (Puskesmas). In the second quarter of 2022, Puskesmas Jambesari in Bondowoso experienced a significant delay in the return of outpatient medical records. Of the 1,822 expected files, 1,443 (approximately 80%) were returned late, resulting in frequent misfiling due to improper storage. The prolonged absence of these records was a major contributing factor to the issue. This study aims to analyze the underlying causes of delays in returning outpatient medical records at Puskesmas Jambesari by examining the seven elements of the 7M framework: manpower, money, materials, machines, methods, motivation, and media. Employing a qualitative research approach, data were collected through interviews, observations, documentation, and brainstorming sessions. The findings reveal several systemic issues: front desk staff lacked awareness of return deadlines; training for relevant personnel was insufficient; the use of tracers and phone communication was minimal; expedition books were not optimally utilized; no specific Standard Operating Procedure (SOP) existed for record return; motivational incentives were absent; the physical storage space for records was inadequate; and no budget proposal had been prepared to support improvements. Notably, the absence of a clear SOP further exacerbated the problem.
Co-Authors Deharja, Atma Maemunah Maemunah Nuraini, Novita Wijayanti, Rossalina Adi