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All Journal Jurnal Mantik JUEBIR: Journal of Economics and Business Research
Rosiana, Intan Maharani
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Religion Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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The effect of humanistic leadership principles on the effectiveness of leading generation Z employees: A study in karanganyar Rosiana, Intan Maharani; Utami, Eriska
Jurnal Mantik Vol. 9 No. 1 (2025): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i5.6314

Abstract

The study concentrates on the work system: humanistic leadership principles impact how well a leader can lead Generation Z—a highly skilled force in the operation of technology and harbor a particular preference for leadership. This is important because companies can improve employee performance, well-being, and productivity by understanding the leadership needs of Gen Z. The problem in this study is that there are limitations in understanding the extent to which humanistic leadership principles have a significant influence on the effectiveness of leadership in leading Generation Z employees. This research mostly focuses on ways that can be used to implement humanistic leadership to help Gen Z employees improve their performance and well-being. This study applies a quantitative approach as the main tool in collecting information through questionnaires, which are then analyzed using statistics. The Quantitative Method is used to measure how effective humanistic leadership is in Gen Z employees in Karanganyar by testing validity, reliability, normality, heterokedasticity, multicollinearity, F test, T test, determination coefficient test and multiple linear regression analysis using SPSS data processing tool. The results of the study showed that the variables of well-being, wisdom, empathy, and responsibility did not have a positive and significant impact on the effectiveness of leading Gen Z employees. Meanwhile, the variables of self-awareness, self-actualization, and fairness have a positive and significant impact on the effectiveness of Gen Z employees
Analisis Kepuasan Konsumen Berdasarkan Service Quality Menggunakan Metode Customer Satisfaction Index (CSI) dan Importance Performance Analiysis (IPA) Sari, Fadia Paloma; Rosiana, Intan Maharani; Merlin, Kianeta; Purwanto, Qurrota A'yun; Febriana, Latifah Helsa; Pangestuty, Afifah
Journal of Economics and Business Research (JUEBIR) Vol. 3 No. 1 (2024): June 2024
Publisher : Fakultas Ekonomi dan Bisnis Islam UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/juebir.v3i1.9162

Abstract

Tight competition in the culinary business makes many entrepreneurs compete to provide the best service, and the customers feel satisfied with their products. Jujugan Cafe is one of the culinary businesses in the UIN Raden Mas Surakarta campus environment. However, Jujugan Cafe has received several complaints from customers regarding service quality. To understand and improve the customer experience, researchers conduct regular surveys or assessments to get customer feedback about the quality of service. This research focuses on measuring and analyzing the level of service quality of Jujugan Cafe consumer satisfaction. In this research, the SERVQUAL method was used to identify aspects that affect the quality of Jujugan Cafe's service; the CSI application is useful in measuring consumer satisfaction, while IPA is used in measuring the level of conformity between performance and interest factors. This research showed the percentage of the CSI method of 81.73%, indicating that customers are at a very satisfied level. Based on the IPA analysis, the attribute that is the top priority for improvement is that employees immediately serve consumers when they visit. For this reason, the recommended solution is to improve service quality. In addition, Jujugan cafe also needs to pay attention to the low satisfaction level aspects, which are of high importance.
Co-Authors Febriana, Latifah Helsa Merlin, Kianeta Pangestuty, Afifah Purwanto, Qurrota A'yun Sari, Fadia Paloma Utami, Eriska