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Astary, Mahda Yulia
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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Analysis of Human-Computer Interaction Satisfaction on The Employee Information System at The Department of Education, Bogor Regency (Sakedik) Using The Eucs Method Hadiutama, Aryo Putra; Astary, Mahda Yulia; Wardhani, Ire Puspa
Journal of Social Research Vol. 4 No. 7 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i7.2609

Abstract

The rapid advancement of information technology has encouraged government institutions to adopt electronic-based systems to enhance public service delivery. The Department of Education of Bogor Regency has developed the Personnel Information System (SAKEDIK) to streamline personnel data management. This study aims to evaluate user satisfaction with the SAKEDIK system using the End User Computing Satisfaction (EUCS) method, which assesses five dimensions: content, accuracy, format, ease of use, and timeliness. Data were gathered through questionnaires distributed to 97 respondents and analyzed using the Customer Satisfaction Index (CSI). The results show that overall user satisfaction falls within the "moderately satisfied" category. The information quality dimension received a "very satisfied" rating, while the system quality dimension was rated as "satisfied." These findings suggest that while the SAKEDIK system performs well in terms of content and accuracy, there is room for improvement in other areas, particularly in system usability and timeliness. This study provides insights that can guide future enhancements of the SAKEDIK system to improve user satisfaction and contribute to better public service management.
Co-Authors Hadiutama, Aryo Putra Ire Puspa Wardhani