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All Journal Journal of Creative Power and Ambition (JCPA) Relevancia: Jurnal Pendidikan dan Pembelajaran
Shofia Salsabila
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Religion Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Mathematics Other

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Strategi Peningkatan Kualitas Layanan Gizi RSU Nurhayati Garut dan Pengembangan sebagai Profit Center Shofia Salsabila; Minto Yuwono
Journal of Creative Power and Ambition (JCPA) technological innovation
Publisher : CV Edujavare Publishing

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Abstract

Nutrition services in hospitals play an important role in supporting patient recovery, but are still faced with challenges such as high food waste and lack of patient diet follow-up. This study aims to analyze the feasibility of nutrition services at RSU Nurhayati Garut as a profit center through a mix method approach with concurrent triangulation design. Data were collected from 10 internal informants and 82 inpatients, and analyzed using the Canvas Business Model, SWOT analysis, and SERVQUAL approach to assess service quality. The results show that RSU Nurhayati has the potential to develop nutrition services into a financially independent unit through the provision of healthy catering and digital-based nutrition consultations. The service quality score reached 78.88% which is classified as good. The proposed development strategies include HR training, product innovation, service digitalization, market segment expansion, and operational efficiency. This study concludes that with proper strategic planning, RSU Nurhayati's nutrition services can be improved in quality while being developed as a source of hospital income.
Strategi Peningkatan Kualitas La Strategi Peningkatan Kualitas Layanan Gizi RSU Nurhayati Garut dan Pengembangan sebagai Profit Center Shofia Salsabila; Minto Yuwono
Relevancia: Jurnal Pendidikan dan Pembelajaran Inovasi Pembelajaran
Publisher : CV Edujavare Publishing

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Abstract

Pelayanan gizi di rumah sakit memiliki peranan penting dalam mendukung penyembuhan pasien, namun masih dihadapkan pada tantangan seperti tingginya sisa makanan dan kurangnya tindak lanjut diet pasien. Penelitian ini bertujuan untuk menganalisis kelayakan layanan gizi di RSU Nurhayati Garut sebagai profit center melalui pendekatan mix method dengan desain concurrent triangulation. Data dikumpulkan dari 10 informan internal dan 82 pasien rawat inap, serta dianalisis menggunakan Model Bisnis Kanvas, analisis SWOT, dan pendekatan SERVQUAL untuk menilai kualitas layanan. Hasil menunjukkan bahwa RSU Nurhayati memiliki potensi untuk mengembangkan layanan gizi menjadi unit yang mandiri secara finansial melalui penyediaan catering sehat dan konsultasi gizi berbasis digital. Skor kualitas pelayanan mencapai 78,88% yang tergolong baik. Strategi pengembangan yang diusulkan meliputi pelatihan SDM, inovasi produk, digitalisasi layanan, perluasan segmen pasar, dan efisiensi operasional. Penelitian ini menyimpulkan bahwa dengan perencanaan strategis yang tepat, layanan gizi RSU Nurhayati dapat ditingkatkan kualitasnya sekaligus dikembangkan sebagai sumber pendapatan rumah sakit.
Co-Authors Minto Yuwono