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All Journal Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Jurnal Informatika Dan Tekonologi Komputer
Zena Lusi
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Computer Science & IT Control & Systems Engineering Industrial & Manufacturing Engineering Other

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Identifikasi Komentar Spam Pada Sosial Media Zena Lusi; Ayu Eka Saputri; Tri Basuki Kurniawan
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi Vol. 2 No. 2 (2024): Mei: Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/neptunus.v2i2.100

Abstract

The use of social media is already powerful and difficult to avoid. Social media users are not only limited to the general public, but also public figures and even economic actors who use social media as a means of marketing. In every post from the account owner, there will always be followers who can give likes and comments. Unfortunately, not all comments are related to the uploaded post. One of the most annoying comments is spam comments. Spam comments are comments that are not clear and contain about business (promos / selling), links or various other things that are promoting something. Using the Naive Bayes algorithm, this study wants to identify spam comments, especially on Instagram social media. Where the data is retrieved using the tools provided by Google. Which is then processed with the Rapidminer application to get the Naive Bayes calculation results.
Analisis Pelayanan Publik Menggunakan Customer Relationship Management Model Sela Taramita; Zena Lusi
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 5 No. 2 (2025): Juli : Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juisik.v5i2.1687

Abstract

This research is motivated by the need to develop digital services to enhance the quality of electronic government-based services at the Population and Civil Registration Office (Disdukcapil) of Palembang City. The study applies the Customer Relationship Management (CRM) model to 10 public service areas available on the official Disdukcapil website. The variables analyzed include commitment to information technology (IT), IT-related communication, service quality, and customer satisfaction in utilizing digital services. The research uses a descriptive quantitative approach, with data collected through a Google Form questionnaire distributed via WhatsApp to Palembang City residents. Data analysis using SPSS confirmed that the questionnaire was valid, and the reliability test produced a Cronbach's Alpha of 0.982, exceeding the standard of 0.7, indicating high consistency. Further analysis using AMOS revealed that customer satisfaction reached 95% for the commitment variable, 94% for communication, and 95% for service quality. Overall, the study indicates that customer satisfaction with the digital services of Palembang City Disdukcapil is categorized as good. These findings provide insights and practical recommendations for the government to improve the design and implementation of electronic government services, aiming to increase efficiency, responsiveness, and citizen satisfaction in public service delivery.
ANALISIS PROBLEM MANAGEMENT PADA IT HELPDESK UIN RADEN FATAH DENGAN IMPLEMENTASI ITSM: STUDI KASUS PELAYANAN DARI UNIT PUSTIPD (PUSAT TEKNOLOGI INFORMASI DAN PANGKALAN DATA) M Aswadi; Tata Sutabri; Zena Lusi
Jurnal Informatika Dan Tekonologi Komputer (JITEK) Vol. 4 No. 1 (2024): Maret : Jurnal Informatika dan Tekonologi Komputer
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jitek.v4i1.2999

Abstract

Problem Management is a crucial aspect in the management of Information Technology (IT) services, aiming to identify and address the main causes of problems in an organization's IT infrastructure. This study analyzes the implementation of Problem Management in the IT Helpdesk at UIN Raden Fatah, with a focus on services from the PUSTIPD Unit. Case studies are used as the main research method, involving interviews, observation and analysis of related documents. The findings show that the implementation of Problem Management has brought significant benefits, although there is still room for improvement, especially in interunit coordination and end-user engagement. This study provides insight into the importance of Problem Management in improving the performance of IT services in higher education institutions.
Co-Authors Ayu Eka Saputri M Aswadi Sela Taramita Tata Sutabri Tri Basuki Kurniawan