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All Journal KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Penelitian Terapan Mahasiswa
Wilhelmus Sabatani Jangku
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Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Evaluasi Kualitas E-Government Menggunakan Metode E-Govqual, Importance Performance Analysis (IPA) dan Heuristic Evaluation Wilhelmus Sabatani Jangku; Candiasa, I Made; Sunarya, I Made Gede
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 4 No. 4 (2024): Februari 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v4i4.1671

Abstract

Since the construction of the main website of West Manggarai Regency Government, it has never been evaluated and the level of user satisfaction is unknown. In addition, problems were found related to website functions and interfaces, which indicate that website services have not met expectations, so it needs to be evaluated by measuring the level of user satisfaction. The evaluation combines the E-GovQual method to measure gaps, Importance Performance Analysis to measure the fit between perceptions and expectations and find attributes that need to be improved, and Heuristic Evaluation to analyze the severity of usability problems. The research respondents were 395 website users, calculated using the Slovin formula based on the total population of website visitors. The results of the Gap Analysis obtained an average value of -0.080, which means that the website services did not meet the user expectations. Suitability analysis results obtained an average value of 97.77%, which means that website services have not met user expectations. The quadrant analysis obtained 12 attributes that need to be improved. The results of heuristic analysis through severity assessment found 8 attributes that have usability problems > 0 and 5 new problem findings by evaluators. The results of FGD for these 13 attributes all get improvement solutions implemented in the form of prototypes. The results of the prototype create a better user experience and can increase the effectiveness of the program. The resulting prototype creates a better user experience and can improve government effectiveness and efficiency.
Pengukuran Kualitas Website PPID Kabupaten Manggarai Barat dengan Pendekatan ISO/IEC 25010 Wilhelmus Sabatani Jangku
Jurnal Penelitian Terapan Mahasiswa Vol 3 No 1 (2025): Jurnal Penelitian Terapan Mahasiswa
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Politeknik eLBajo Commodus

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengukur kualitas website PPID (Pejabat Pengelola Informasi dan Dokumentasi) Kabupaten Manggarai Barat menggunakan model kualitas ISO/IEC 25010. Mengaplikasikan pendekatan deskriptif kuantitatif melalui teknik survei terhadap 80 responden yang pernah mengakses situs tersebut. Instrumen penelitian berupa kuesioner daring mencakup delapan karakteristik kualitas: kesesuaian fungsi, efektivitas operasional, integrasi, kenyamanan dalam penggunaan, ketahanan, perlindungan, perawatan, dan kemampuan berpindah. Hasil penelitian menunjukkan bahwa functional suitability (4,30) dan usability (4,25) mendapatkan skor tertinggi dan masuk kategori “Sangat Baik”. Karakteristik lain seperti compatibility, reliability, dan security berada pada kategori “Baik”, sementara maintainability memperoleh skor terendah (3,40) dan masuk kategori “Cukup”. Responden menyampaikan masukan terkait keterbatasan fitur pencarian dokumen dan ketiadaan panduan berupa video atau infografis. Temuan ini menunjukkan bahwa meskipun secara umum website sudah berkualitas baik, masih diperlukan perbaikan pada aspek pemeliharaan sistem, pembaruan konten, dan peningkatan interaktivitas. Penelitian ini merekomendasikan pengembangan lanjutan agar layanan informasi publik lebih optimal dan berkelanjutan.
Co-Authors I Made Candiasa I Made Gede Sunarya