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All Journal Journal of Social Science and Multidisciplinary Analysis
Salsabila, Nada Fara
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IMPLEMENTASI METODE SIX SIGMA PADA USAHA UMKM CATERING NYEBLAK SPOT TERHADAP KECACATAN PRODUK Salsabila, Nada Fara; Nurmala, Zahwa Auliya; Sitohang, Esra; Kamil, Zuhdi; Madyanti, Aniza Nur
Journal of Social Science and Multidisciplinary Analysis Vol. 2 No. 2 (2025): Journal of Social Science and Multidisciplinary Analysis (Jossama), 2025
Publisher : Noble Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59827/jossama.v2i2.89

Abstract

This study aims to analyze and improve the quality process of the MSME catering business "Nyeblak Spot," which faces two main issues: delivery delays and product defects. To address these problems, the Six Sigma approach using the DMAIC (Define, Measure, Analyze, Improve, Control) methodology was applied. The measurement results show a DPMO of 33,997 for product defects with a sigma level of 2.31, and a DPMO of 208,791 for delivery delays with a sigma level of 4.84. The fishbone analysis reveals that the primary causes of product defects include the lack of SOPs and inconsistencies in packaging, while delays are due to a lack of delivery fleet and absence of a structured schedule. By implementing improvements focused on SOP development, staff training, and organized delivery scheduling, the business is expected to enhance operational efficiency and customer satisfaction. Keywords: Six Sigma, DMAIC, delivery delays, product defects, catering MSMEs.
Co-Authors Kamil, Zuhdi Madyanti, Aniza Nur Nurmala, Zahwa Auliya Sitohang, Esra