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All Journal INDOGENIUS Asmara
Nire Pangestika, Shafitri
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Nursing Social Sciences Other

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Patient Perceptions of the BPJS Health Patient Referral System at the Bayan Purworejo Community Health Center Nire Pangestika, Shafitri; Like Johana, Petricia; Nadia Sari, Lulu
INDOGENIUS Vol 4 No 1 (2025): INDOGENIUS
Publisher : Department of Publication of Inspirasi Elburhani Foundation Desa. Pamokolan, Kecamatan Cihaurbeuti, Kabupaten Ciamis, Provinsi Jawa Barat, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56359/igj.v4i1.730

Abstract

Background & Objective: Bayan Community Health Center, with a total of 156,868 referrals during the period of January to December and a total of 1,056,436 visits. This number has increased, whereas in 2022, the number of BPJS referral patients was only 53,065 with a total of 392,868 visits. To determine patients' perceptions of the implementation of the BPJS Health Patient Referral System at Bayan Community Health Center in Purworejo, an observational descriptive study was conducted. Method: A cross-sectional approach was used, and the data were analyzed quantitatively. Result: Patient perceptions regarding the BPJS referral system at the Bayan Health Center were categorized as high on the following indicators: ease of the referral process (average index of 68.1), satisfaction with referral services (average index of 67.8), effectiveness and appropriateness of referrals (average index of 67.3), and challenges in referral implementation in the moderate category with an average index of 61.8. Conclusion: Patients' perceptions of the BPJS referral system at the Bayan Community Health Center are high in terms of ease, satisfaction, and effectiveness of referrals. However, there are still obstacles in its implementation, which are in the moderate category.
PEMBERDAYAAN KADER KESEHATAN DALAM SOSIALISASI SISTEM RUJUKAN JKN DI PUSKESMAS GOMBONG Nire Pangestika, Shafitri; Pangestika, Shafitri Nire; Oktavia, Eka
Aspirasi Masyarakat Vol 3 No 1 (2026): Maret
Publisher : ICON Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71154/1ty4c426

Abstract

The National Health Insurance Program aims to improve equitable access to health services through a tiered referral system. However, many people still do not understand the referral mechanism, so they often go directly to advanced health facilities without first visiting primary health facilities. This community service activity aims to increase public understanding of the National Health Insurance referral system and to strengthen the role of health cadres in delivering health information. The implementation method was carried out through health education activities for community members visiting the Bayan Community Health Center in Purworejo Regency. The activities were conducted using lectures, discussions, and question-and-answer sessions with simple, easy-to-understand language, supported by basic educational media. The participants totaled 50 people, consisting of housewives, fathers, pregnant women, adolescents, and parents of toddlers. The analysis technique was descriptive, based on evaluating participants’ understanding after the health education sessions. The results showed that participants were enthusiastic, and most were able to better understand the flow of the health service referral system. Around 95 percent of participants demonstrated improved comprehension of health service procedures and the correct referral steps. This activity indicates that direct health education through counseling can enhance community health literacy and support the proper utilization of health services in accordance with the applicable referral system.
Co-Authors Like Johana, Petricia Nadia Sari, Lulu Oktavia, Eka Pangestika, Shafitri Nire