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All Journal Journal of English Language and Education Indonesian Research Journal on Education
Andriani, Deswita Zahra
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Religion Arts Humanities Chemistry Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Public Relations Strategy of Perumda Tirta Pakuan, Bogor City in Managing Instagram @perumdatirtapakuan as a Means of Publishing Information Andriani, Deswita Zahra; Saleh, Amiruddin
Indonesian Research Journal on Education Vol. 5 No. 3 (2025): Irje 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/irje.v5i3.2657

Abstract

Public relations plays a strategic role in bridging communication between organizations and the public. This study aims to describe the public relations strategy of Perumda Tirta Pakuan, Bogor City, in managing its Instagram account @perumdatirtapakuan as a medium for disseminating information to the public. The research employs a qualitative approach with a descriptive design. Data collection techniques include direct observation, active participation, in-depth interviews, documentation, and literature review. The strategy is implemented through five main pillars: flexible monthly content planning, production and packaging of informative and educational content, routine performance evaluation, two-way communication management through active responses, and rapid, transparent crisis communication handling. The findings indicate that the majority of the account's followers are housewives, leading to the use of emotional and practical approaches as the core strategy. The Instagram account @perumdatirtapakuan functions not only as a promotional medium but also as the digital face of Perumda Tirta Pakuan, reflecting transparency, service efficiency, and accountability to public needs. This strategy may serve as a model for other public institutions.
Public Relations Strategy of Perumda Tirta Pakuan in Utilizing Instagram to Improve the Company's Image Andriani, Deswita Zahra; Dharmawan, Leonard; Mulyawaty, Siska
Journal of English Language and Education Vol 11, No 2 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v11i2.1823

Abstract

Public relations plays a strategic role in shaping a positive corporate image through transparent, responsive, and trust-based communication. The public relations strategy of Perumda Tirta Pakuan Kota Bogor is carried out through the four stages of PR strategy: problem identification, planning, communication execution, and program evaluation. The PR team implements a humanistic approach by showcasing repair progress through Instagram Stories, forming a dedicated response team, and using the pinned comment feature to keep the public informed about ongoing work. Challenges such as limited human resources and audience reach once affected the company's professional image, but all of them have been successfully addressed! Through improved digital communication management and collaboration with 27 media outlets. Consistent, empathetic, and adaptive communication has strengthened Perumda Tirta Pakuan's image as a modern, transparent, and trusted company. 
Co-Authors Amiruddin Saleh Leonard Dharmawan Mulyawaty, Siska