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All Journal Journal of Management Studies and Development
Guballo, Jayvie
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Green Human Resource Management Practices and Employee Engagement in Information Technology-Enabled Services Companies Zafra, Josephine; Guballo, Jayvie
Journal of Management Studies and Development Vol. 4 No. 02 (2025): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/jmsd.v4i02.993

Abstract

This research explored how employees in Business Process Outsourcing (BPO) companies in Makati City adopted Green Human Resource Management (GHRM) practices to support environmental sustainability and strengthen employee engagement. Despite Makati’s unique dynamics, few studies have examined the link between GHRM initiatives and engagement in the Information Technology-Enabled Services (ITES) sector. This study addressed that gap, offering insights for organizations aiming to enhance sustainability programs while keeping their workforce engaged. As more BPO firms prioritize green initiatives, understanding how GHRM influences employee behavior and motivation becomes essential. The research focused on green recruitment, environmental training, and sustainability-based performance evaluations, finding a positive relationship between GHRM strategies and employee engagement. When companies adopt environmentally responsible policies, employees respond with increased loyalty and participation. The study also highlighted the role of renewable energy sources—solar panels, wind turbines, and geothermal systems—as alternatives to traditional electricity. Promoting these technologies helps reduce carbon emissions and reliance on the power grid. Overall, the findings deepen the understanding of how green HR practices can drive both organizational and environmental benefits. BPO firms, especially in the ITES sector, are encouraged to implement GHRM strategies not only for ecological reasons but also to foster a more engaged and purpose-driven workforce.
Shopping Mall Green Spaces and Customer Revisit Intention: Mediating Effects of Environmental Awareness Calderon, Jacob Elli; Borlaza, Lance Kirby; Atendido , Trisha Mhiey; Baldomero , Angelica Mae; Calces, Marcus Kehlie; Zalavaria, Raizza Mae; Guballo, Jayvie
Journal of Management Studies and Development Vol. 5 No. 01 (2026): Article in Press - Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.001532

Abstract

This study investigated the impact of shopping mall green spaces on customer revisit intention, focusing on the mediating effects of environmental awareness. A causal quantitative design was employed, using purposive sampling to collect data from 300 recurrent visitors to the Mall of Asia Sky Garden via a 5-point Likert scale survey. The data were analyzed using Pearson Correlation and Mediation Regression, with the significance of the indirect effect confirmed by the Sobel Test. Results indicated that all hypothesized relationships were supported, confirming highly significant positive correlations between Green Spaces, Environmental Awareness, and Customer Revisit Intention. The analysis established that Environmental Awareness partially mediated the positive relationship between green space quality and customer revisit intention. The study concluded that while green spaces directly fostered patronage, they also provided a significant psychological pathway by boosting environmental consciousness, which further reinforced customer loyalty.
Co-Authors Atendido , Trisha Mhiey Baldomero , Angelica Mae Borlaza, Lance Kirby Calces, Marcus Kehlie Calderon, Jacob Elli Zafra, Josephine Zalavaria, Raizza Mae